HL Rio Hotel in Playa Blanca

This hotel is far from 4 star, spent a week in December, when it rained the roof in room leaked water running through light fittings when reported to reception was told not to worry about it a lot of the rooms leak nothing was done about it, the plaster was falling off the walls in bedroom, mould around shower , not hot water from tap in sink, bathroom door didn't shut , the door that joined our room to next door was unlocked it took to complaints to get someone just to come over and lock it.the afternoon snacks are the leftovers from lunch time and are dried up and cold .the lift didn't work the whole time was there so anyone with disability had to go all around of hotel to get to pool and food area .the whole place is tied and needs updating

We have arrived home today from this hotel. We only stayed Thursday until today. We didn’t arrive on Thursday until 9pm. We were checked in straight away and were told we had a free upgrade on our room to a suite. Which we were happy about. We were told they were doing a late night buffet for later arrivals at 10pm. We unpacked and got down stairs for 9:50. We were shocked to see how small the pool bar was and it was full of people so nowhere to sit. We went to wait outside the restaurant for it to open. It got to 10pm and other guests were also waiting, someone knocked on the window and the man inside did a cross sign to say they weren’t opening. We thought maybe he wasn’t ready so waited a bit longer about 10:10 we were all still waiting and the staff inside were just staring at us. I went up to reception to confirm it was meant to be opening at 10 and she said it was and said she would phone downstairs. There was a bit of back and forth on the phone and eventually she came off the phone and said he is opening up for you now. I went back down to the restaurant where we waited yet another 5 minutes before they eventually opened it up. The food was bad! The bread was stale. The cucumbers were either dry or sludgy, it was honestly not worth the wait. It was all left overs from the lunch/dinner and it looked a mess and unappetising and all needed chucking out. Our room was ok, it was a bit dated but fine. It had two bathrooms one was an open roofed bathroom and one was a normal bathroom. My daughter had the pull out sofa bed in the living area and i was in the bedroom with my other daughter. The room was absolutely freezing during the night, with just thin sheets to cover us. The bed was uncomfortable and hard and gave me really bad backache. There was a tv in the room but it only had one English Channel which didn’t work, it was just a blank black screen. The breakfast looked good however when we ate it it tasted horrible and was really cold. There was a horrible smell of dirty plates in the dining area too which was off putting. There is a lovely beach about 15 minutes walk out to the left then left again a bit further down. Then a further 10 minute walk into a small town area with a few shops. The pools aren’t heated so as you can imagine in December they were freezing. We just dipped a toe in and decided not to bother. There were lots of sun beds to choose from. We were looking forward to trying lunch as we were quite hungry after the poor late dinner the night before and the horrible breakfast. Again, we were extremely disappointed. Almost all the food was cold. The only thing that was warm was the chips. The hot dogs were absolutely disgusting and made me feel sick, again stone cold. The pizza was edible but most people were going for this due to everything else being so bad so it was almost always gone when we went up to have a look. We then unfortunately got hit by the storm which began about 5pm on the Friday. We had gone out