Royal Hideaway Hotel

I was let down by this hotel, they said there was nightly entertainment when in fact it was only one night of our 5 night stay with entertainment. The buffet food was of poor quality. But the most disappointing thing is that my son left his Kenzo backpack with personal jewellery in the room. When I called the staff were unhelpful. Eventually 3 days later they said it wasn’t found. I know exactly where it was left I our room. So be careful with what you leave in your room as it will be stolen like my sons backpack!!!! I would choose a different hotel to stay in!!

My child left a blue kenzo back pack with personal items inside on the bed of our hotel room. I phone the reception 2 hrs after leaving and they asked me to put it in writing, I have now emailed and phoned every day for 3 days after check out and reception have now told me they can’t find it.

Please bear in mind as you read this review that this is one of the priciest hotels in sancti petri, and as such expectations should be higher than at other hotels. Awkwardly, rooms can not accommodate 4, with a max capacity of 3. The check in process was relatively painless, but on arrival to the room the sofa bed wasn’t made (it’s made during the turn down service, but this information wasn’t shared at check in). The elevator was broken so we had to walk up and down four flights of stairs. To change the pool towels you have to go to reception, so even with 5 pools, one of which was right outside our room, we still had to make the trip to reception. Sadly there are more guests than towels, so we couldn’t get new towels and had to make do with wet, sandy towels. Getting the attention of a waitress for a drink near the pool is close to impossible. The breakfast was passable. The lady making fresh smoothies was very busy (as she would inform every guest). While fresh, you will be reprimanded if you ask for a custom smoothie! Also, they ran out of Nutella early in the meal service and didn’t have any more for the rest of our stay, The beds are comfortable but room controls are complex. The room was very cold and no blankets. Small matters can irk you here: the website will show Padel and golf, but these are not part of the hotel and need to be booked separately. The hotel has no private space on the beach. On the plus side, it is an impressive space. Staff generally serve you with a smile, and the aroma throughout the hotel is lovely. I’d suggest avoiding this place. Stay in hippotels and get a lovely Bali bed at Novo chiringuito.

This was the worst hotel I’ve stayed in for some time. Not sure how people are leaving it with great reviews. The staff was not friendly or helpful. We had to find someone to help with bags. The rooms had ants and I killed several spiders. The mini bar fridge was hot and not working and our air conditioner kept randomly turning off and not turning back on. Additionally there was a jackhammer sound tor 2 nights in the walls that we called about and nothing was done. The buffet was a whole level of disappointment and shock. The food was cold and there was a microwave next to the buffet. . Food was not even room temperature. The ice cream was melting in the cooler and for someone whose child has nut allergies this place was an absolute nightmare of cross contamination. Nothing was open - night club closed, other restaurants closed and coffee pits in room did not work. The place was a ghost town so I can’t imagine it being busy. Do not stay here. You will be sadly disappointed

This hotel feels more like a theme park or mall than a relaxing five-star resort. While we didn’t enjoy the impersonal interior design, we appreciated the spacious bathrooms, gardens, and the proximity to the beach and surf shop. The spa and its staff were excellent and the only true escape from constant noise.
Unfortunately, noise was a major issue: we heard traffic and other guests from our room, and mealtimes were chaotic with loud children and frantic staff. The large dining space lacked sound insulation, and during the holidays, both the buffet and reception felt understaffed and overwhelmed.
Communication and pricing transparency need improvement. We were repeatedly billed for water without clear pricing, and it took days to find someone willing to serve tap water. Parking is also quite expensive.
On the plus side, the buffet food was excellent, especially the fresh fish and salads. Housekeeping was inconsistent; we found stained sheets and a dead bug on a lamp.
With better sound insulation, clearer communication, more staff, and quieter dining options, this hotel could truly become the relaxing oasis it aims to be.