Gran Meliá Hotel

This is a great beach resort that does not give you the impression of being large. We never have to wait for breakfast or for pool or beach chairs or towels. One reason is that their service is very attentive and professional. Another one is the elegant architecture of the buildings, which are low rise and blend well with the landscape. The facilities are in line with what you would expect from a 5 star hotel, and the main pool is particularly nice, large and well kept. Like in many Melia hotels they offer the Red Level service option, which includes access to a separate more secluded pool. The hotel location is right on the Barrosa Beach and there are shops and restaurants within walking distance. You could even walk to the centre of Sancti Petri. The restaurants and bars are all very good, especially Alevante, their gastronomic proposal which maintains its Michelin star rating for many years now. Their buffet breakfast is spectacular, with all high quality items. Plenty of parking, including valet service. We keep coming back every other summer and it is always a great experience.

Since many years one of our preferred places along the spanish atlantic coast. Prime location, outstanding staff and service throughout the stay.
If a small critic is allowed : the REDlevel Lounge could be open an hour longer (after all we are in Spain) and the breakfast service should return to the setup with the service island in the middle of the central breakfast hall.
Extremely good food and service in the Entrevientos restaurant.
And in the REDlevel reception a very patient and friendly Carlos who made many things easier.Thank you

Very nice hotel with an appealing ambience, Moorish-style architecture, great location with direct access to the beautiful Atlantic beach, great service, very friendly staff and always helpful, very good food. The holiday was really fun and extremely relaxing. The trips to the white villages, to Seville and to Tarifa, the southernmost point of Europe, were very interesting.

This is one of those places that stand out! I just want to come back even if i still didn't check out yet. The service here is worth more than the 5 stars maybe even 10 stars. I want to say thanks to the managers that teach people and hire the correct person for the jobs. This is a place to come back to. Beach is just amazing! At the moment I would say best hotel so far, if you see my reviews you see thats a lot of hotels i visited. Will definitely be back. Could recommend May month due to the weather has been great and still no people on the beach. See you soon ! And ones more thanks.

First of all, it’s a really nice hotel. The ambiance is calm and relaxing, the beach is just a minute away, the sunsets were beautiful.

But we are talking about a 5-star hotel so there are some expectations and comparisons as well.

So there are the points that I would like to mention as a feedback:

1. English language is a huge problem here. Most of the staff didn’t understand the simplest sentences! I mean I don’t expect them to speak my native German, but at least basic English should be present at a 5 star hotel.

2. Mostly the service was quite friendly, I really tried to use my basic Spanish, but some waiters, for example the ones at the beach bar, couldn’t say or understand any word in English and were very unfriendly and impatient and were talking Spanish like we wouldn’t exist until someone English speaking came. It felt very unpleasant. Guys, you gotta at least learn “you’re welcome”, “here you are”, “do you need anything else?”, “thank you”. I’m the guest at this hotel, but somehow I’m forced to use the translator and feel like I’m not welcome here.

3. Nespresso capsules and tea were never refilled. As we asked the staff, why, they told us we gotta call when it’s empty so that it’s refilled. So I should call every day? Obviously yes. Hmm..like I have nothing else to think about on my vacation?

Wish you all the best and thanks for the pleasant stay.

Superb hotel with exec lounge providing excellent food snacks and branded quality drinks. Took suite which was fine if not a bit tired,although I suspect it had been touched up recently... furniture needs updating but this did not detract from the best hotel we have stayed in,in spain.
Definitely is a 5 star,with well trained and pleasant staff throughout..
Highly recommended.

A beautiful hotel complex with friendly staff. You feel welcome when you arrive. Situated on a beautiful and long beach. So far on our road trip, the most beautiful beach. We had a relaxing time. Thank you very much.

Very nice hotel with direct access to the beautiful Barrosa beach ……..we got a beautiful room with a garden and access to the pool and also access to the Red Level lounge. However, I removed two stars as it is very difficult to book restaurants if you are not Spanish in high season ! They are usually booked so you do not get to enjoy the facilities of the hotel.. other than this .. everything is perfect. EDITED: changed from3 stars to 5 after the great effort done by Carolina from guest relations to find us restaurants. Today we had lunch at the beach restaurant and it was really fantastic. Thank you Gran Melia for the great attention and service and for the quick response to my comment.