Scandic Simonkentta

Terrible experience. First, when we arrived, the room was not completely clean; there were even pubic hairs on the shower walls. Over the days, we noticed that when the room was made up, it wasn't done properly, as the beds were not correctly made. The final straw was when one day we returned to find the pillows on the floor, and the bathroom had not been cleaned. The towels we needed replaced (which we had thrown on the floor) were rehung dirty, without being changed. We reported this to reception, and they gave us clean towels and pillowcases (though we couldn’t use the pillowcases because they were the wrong size), but they neither apologized nor seemed concerned about what had happened.

We are two people in two different rooms, and in the other room, the bathroom had also not been cleaned, nor were the towels replaced.

The room lacked complete amenities, such as a shower cap, etc. Additionally, we were given an accessible room for disabled people, which was somewhat uncomfortable.

The room only had a small squerish pillow and some dirty, even smaller cushions. I had trouble sleeping so I requested a regular sized pillow, I was told this hotel does not have them. I was even told the standard room only comes with a small pillow according to the room description, which is not true (see attached picture from the room description). The location is great, food was also nice, but I only recommend staying here if you are ok with the budget pillow strategy the hotel has apparently chosen, as it might affect sleep quality. Probably good pillow for some, my neck and head was uncompatible with it.

I stayed here for four nights for a work conference. The hotel was recommended by the conference, but I highly suggest staying somewhere else. Upon my arrival, I was shocked to find menstrual blood on the tiles of the shower and mold growth in the shower corners and tile crevices. Despite raising concerns with the hotel staff, the room was never properly cleaned - the whole time!

I was shocked to realize that cleaning is not done at all during guest stays. This is not part of their policy, but maybe just how the hotel operates?

No part of the bathroom, including the sink or the trash were cleaned / emptied. Further - and perhaps most annoying / stressful during a work trip - is I was never provided with clean cups / mugs. Every morning I would bring down my dirty dishes to the breakfast buffet for them to be cleaned the kitchen staff.

After writing multiple emails, I finally just approached a member of the front desk staff after my conference presentation. She was a new employee still in training, but she kindly came up to collect all the dirty dishes and provide me with new ones. I requested that she escalate this but I never heard back from the hotel.

All I can say, is that I'm happy I was so busy with the conference that I didn't have to be in my hotel room long... Don't stay here.

*******UPDATE*******
Dear Duty Manager Wilhelmiina,

Thank you for your reply to my review on Google. Unfortunately, this is the only channel I’ve been able to receive a response from your hotel. I must clarify that the issue goes beyond the lack of stayover cleaning services, particularly since I never requested clean towels or sheets.

While I understand and appreciate your hotel's efforts towards sustainability, certain basic amenities and hygiene standards should not be compromised. In particular, guests should not be expected to wash their dishes in the same sink used for personal hygiene, particularly in the absence of a designated kitchen area.
As a paying guest, I do not believe it is unreasonable to expect a minimum level of comfort and cleanliness ie no menstrual blood on the walls nor mold in the shower....

I hope you also can understand my frustration and the need for a more substantive response from your hotel. As I have communicated through multiple channels, including phone calls and emails to your customer service team, I am open to a fair resolution in the form of a partial refund in order to acknowledge the substandard conditions and lack of explanations.

I will write you again via your hotel email.

Best,
Arden