Hotel Barriere Les Neiges Courchevel

This hotel is literally the epitome of hell. Stayed here over the holiday period as a result of sadly this being the only “5 star” hotel with any availability. Ignoring the obvious things such as inedible food, worn down cutlery, towels that come smelling like oil placed in rooms, Concierge and the front desk do not respond or action any client requests, no matter how often you chase them or who you speak to. I quickly learnt that management do not either. Immediately upon check in I noticed my room was clearly not cleaned when I mentioned this they assured me the room had been cleaned. Upon inspection of the room I found men’s clothing left in the cupboards (clearly from the guest prior to me). Photos were taken and all provided and sent to the manager Oliver Zimmerlin for the record, the approach overall was overly casual. In addition to the room having not been cleaned (and no compensation or anything being offered), I had sent clothes for dry cleaning and these came back with a POTENT smell of strong chemical and various items had fabric texture changes, full damage or discolouration, again, much like any other issue that was raised to management or the front desk there was a very relaxed approach and dismissive. I was assured if I left the damaged items behind (which I did) I would be reimbursed upon my check out. I have been chasing management since early January for the promised refund of the damaged items and they are unresponsive. I would not recommend to anyone.

Location of the hotel is good. Ski to door is available in this hotel.

However, my wife and I got severe food poisoning from room service and there was little to no compensation for this incident.

Absolutely ruined my holiday. Wouldn’t stay there again.