Ecrin Blanc Resort

Be very careful about booking at this hotel. Their cancellation policy is very inflexible and despite our daughter catching COVID where we could not fly - they did not care, they offered no support and terrible service. They lied to us and contradicted themselves. They are very happy to take your money and offer you zero concessions. As a parent, this is important. I do not want to stay at a property that does not have a flexible family policy. The staff were very unpleasant as well. Be very careful - other properties are more family friendly.

The hotel is not in one of the villages so my children could not ski out. You need to be a competent skier to take the lift near the hotel. Instead we had to carry our skis to the bus stop and bus to the nearest village. Busses were not always regular and sometimes full which isn’t ideal with young children. I paid a premium to stay over Christmas and new year with my family. The staff in the restaurant and bar were some of the worst I have ever experienced. So rude to paying customers. The head waiters kept on changing the start and end times of meals even though they were published and placed on cards in the lifts and hotel. We all experienced food poisoning from the restaurant and the hotel staff did not help with any extra cleaning during the night. Just handed us a bucket. We were sick for 2 days. Everything was expensive and not worth the money. Staff spoke in French about English guests behind their back. Staff are young and inexperienced, seemingly students! Lacked knowledge of how to treat guest in hospitality. My daughter broke a glass as they put two tables together that were not the same height. So her glass went over the edge of the taller table to the shorter table. Waiters were annoyed at us and didn’t replace the drink in the bar. Service in the restaurant was extremely slow and patchy. Christmas dinner my young children didn’t get food until 10pm. We arrived at 7pm. Kids club was too boring for my children. Activities are more for children aged 3-5 years. Overall a very disappointing experience for the money we paid.

If you come for the Aquapark, this might be an OK choice. We did not try. What we did not like: Dirty/used bed sheets. Took one hour to get the luggage to the room. Got charged 5EUR for 2 empty wine glasses.