Hotel Aida Marais

Nothing good excepting location.
Unfriendly staff, small and untidy room, vent doesn't work. They can’t give a second key. Weak Wi-Fi. Deposit 100€

Stayed for 2 nights.Rooms are super tiny.I can’t say it was super clean. Pillows and sheets were smelling weird. Service was unsatisfying.

I stayed here and the room was very hot and advertised to have air conditioning but they refused to turn it on as it was colder outside. But there was no window going to outside in our room, only into their heated courtyard.

The bathroom had black mould, the carpets had gunk on them, not even stains but actual chunks of something that I stepped in.

When we asked for a room change they said they were unable to promise anything as they were booked out and we would have to wait until late the next day in a hot and uncomfortable room.

The wifi was terrible, when we mentioned we didn’t get wifi in our room as it kept cutting out which we needed for work, they said to use mobile data which we did and it was even worse and we couldn’t even make phone calls without walking into the courtyard.

The staff were very very dismissive of issues until we spoke with Joshua when we left after being there for 2 hours and booked another hotel which was around the same price and infinitely better.

Staff will try and downplay everything but we got proof of it all as shown in the videos and photos in this review. I’ve never had such a horrible experience in my 3 months of travelling Europe, even in hotels a quarter of the cost.

I wouldn’t recommend staying on the ground floor rooms, or this hotel at all due to the staff being unhelpful with issues and are now refusing to refund any money.

The location is nice, it's near the subway station. It takes 3-5mins to get there.
But the room is bad. Every time we lay down in bed and turned off the light, water would drip onto our faces and heads. On the last night, it happened five times, so we couldn't sleep properly. It was a truly terrible experience. When we mentioned it to the staff upon checkout, they only said they would take better care in the future and thanked us for letting them know. We didn't receive any compensation for the damage.
Also, The door doesn't fully close unless it's slammed shut very hard.