Hôtel Bonne Nouvelle in Paris

At first, the hotel seemed charming and had the appeal of a small boutique property. However, our experience quickly went downhill. The building is quite old, the rooms are small, and the entire hotel had a musty, damp smell that made the stay uncomfortable.

The continental breakfast was very limited, and it was disappointing that the room did not include basic amenities such as a safe or a small refrigerator.

We also had a major issue with the front desk staff. The young woman at the desk argued with us about our room type — we had booked a premium room (which is supposed to be larger), but she insisted on placing us in a smaller one while still charging the higher rate. After several frustrating calls with Expedia, it was finally confirmed that we were correct. Only then did she contact her manager and admit the mistake.

The entire situation was handled poorly and left us feeling unwelcome. Overall, I would not recommend this hotel and will not stay here again. Very disappointing experience.

THE WORST EXPERIENCE I EVER HAD IN A HOTEL! The room was not bad, but the reception was horrible, when we arrived on sunday at 20:30. the receptionist said us that the time for breakfast goes from 7:30 until 9:00. Quickly he corrected himself and said it is from 7:30 until 10:30. And it was the last information we had about it, at night people in the room beside us come to his room, and at the door they started a kind of discussion and started to increase the tone of his voice and make it louder and louder, it was keeping like this for about 5 minutes out of his door, we were trying to sleep but to me was so hard after this.

The next morning, we still feeling tired for our last trip, and we woke up with the beautiful sound of our room neighbors screaming again, I really don’t know if they was in an argument or just talking loudly among themselves, but isn’t my problem, they was talking louldly out of his room 10 minutes this time. Two men screaming out of my room’s door.

When it finished, we went downstairs to have breakfast, we were in the food room at 9:58, and the girl who was in charge of that room told us that we couldn't have breakfast anymore because it was 10:00. I showed her the time on my cell phone and she began to complain in French and argue with the girl at the reception who told me that this time we could have breakfast but that it ended at 10, I told her that we had arrived yesterday night and when we arrived the receptionist told us that It was until 10:30, but she responded that it was the weekend schedule and that yesterday was the weekend, but today was Monday, I felt like she was treating me like a stupid person. It is by far the worst experience I have ever had in a hotel.

If possible I would give this hotel 0 stars for their rude customer care and practices. I requested for a date modification for my trip to Paris as I had met with an accident and travel was impossible for my dates. I was even willing to pay the extra amount that came with updating my dates however the hotel refused it since I made a non refundable reservation. On top of that they refused to refund me even partially after I made a plea for my situation. When contacted about it, the staff was very rude. Never booking with this hotel again. Really a terrible experience