Le Relais du Marais Hotel

⚠️ Warning to Future Guests – Read Before You Book! ⚠️

I booked and fully paid for 4 nights. Due to a war-related flight cancellation, I informed the hotel in advance that I wouldn't arrive on time and asked to either cancel or let someone else check in instead. They refused to cancel — but then cancelled the reservation themselves after the first night without notifying me.

When I later asked to check in for the remaining nights, they said it was no longer possible. This leads me to believe that the room was likely resold, while they still charged me for all 4 nights.

The lack of flexibility and communication was very frustrating, especially given the situation. I ended up paying the full amount for a stay I never received, while the hotel likely benefited twice.

Be very careful when booking here — especially under strict non-refundable policies.

The room was tiny, old, and nothing like the photos on Booking.com - completely misleading. For over $400 a night, there wasn’t even a bottle of water provided, and the minibar was empty. Reception was dirty and smelled bad. Staff were polite, but overall this place is a rip-off. Avoid!

Only location is good but absolutely overpriced and no value for money. Old, outdated and tiny rooms. Mold in the bathroom…
Poor staff who has to defend themselves in front of the customer because of such “offer”. On top: internet connection weak and always up and down ☹️. Absolute no value for money!

We stayed at this hotel from 01/23/2020 to 01/25/2020. Despite the fact that my husband indicated that I would have a birthday on January 24, there was no compliment from the hotel. We were given room number 22 with a view of the scaffolding, bed not a double bed, but connected 2 single beds. The room was quite cool. The bathroom was running water from the shower and there was fungus on the walls and floor. The room smelled rather unpleasant. The room is not isolated from the noise of the street and hallway. The rooms are very small and it is clear that the hotels have not been renovated for a long time. Furniture in the bathroom and room .Tea and coffee offered in the room 3 star hotel is simply disgusting .Staff are very polite.

Firstly the website pictures do not compare to the actual experience at the hotel.
The place is not that modern and fresh.
The price is very expensive and totally not worth the stay.
On check-in my bed had hairs on the surface. The tap in the bathroom had limescale along the sides and the drain in the shower had hairs in it.
The room was tiny and not that fresh.
The breakfast was ok if you managed to get a seat.
We travel to Paris often for work this was our first time in this hotel. Lets just say it was also our last.