Mandarin Oriental Hotel

Unfortunately, this is my least favourite MO I’ve ever stayed in. For the price you are paying, this hotel definitely doesn’t live up to the expectations.

Towels, bed/mattress/pillows, clean and comfortable.

Front desk - great service, welcome champagne on arrival, very attentive

Pool/steam room- nice big pool, but steam room didn’t work very well. I tried to use the steam room during the first day and it didn’t work. I asked the receptionist at the spa for help but she was generally very unenthusiastic and borderline rude. Not willing to help and did not care.

Toilets - as soon as we checked in after arriving from London, I wanted to use the toilet and when I opened the toilet seat, there was a dried up urine stain on the toilet seat and I was shocked. I couldn’t use it and had to call housekeeping to clean it. This is basic hygiene standards and shouldn’t have happened in the first place.

Room amenities - Frederic Malle shampoo, conditioner, body wash and body lotion. This was good.

Room service - the room was cleaned to average standards, definitely not 5*. I had the champagne glass sitting in the room for two days and it was not taken away, macaroons sitting on table for 4 days and not taken away. Empty Coca Cola bottle that was not taken away. Very strange.

Bathroom size - great size and very spacious, which is not common in Paris. Good wardrobe space and his and her washroom section.

Lighting - a bit too dark in the room, especially during the day but good at night.

Food/drinks - Breakfast is good with a range of options and a small buffet. But nothing spectacular.

Overall I am disappointed at the service here, especially for the price point. If the staff at the spa was not rude and the toilet was clean, I probably would stay here again. But unfortunately this will be the last time we are staying at MO Paris.