Maison Des Lys - Luxury Suites

The sun rise view from our first room was breathtaking!
The sun set was nice both at the hotel and the light house hill near by.
The personal are very friendly and polite.
Angel was the true luxury of the hotel with his best intentions to accommodate us in the best possible way.
The location is quiet and far from the crowed. Yet a short drive to other places.

The breakfast was the worse we have been served so far in Greece. Mostly industrialized missing the European charming freshness.

The rooms definitely not worth what you pay for. More details bellow.

Lovely hotel. Amazing location. Most staff are lovely - Angel in particular and the bar staff.
However there was a very rude male receptionist at night. My girlfriend went to reception to ask for some water, the bar was closed. Whilst waiting there was another guest asking generally about boat trips. My girlfriend explained that we had an amazing boat trip booked via an independant website and you wouldn't need to book through reception. The couple were very grateful but were still happy to book through reception. He then proceeded to get angry with my partner and raised his voice, told her to shut up, and in a glare to go away. She asked again for a bottle of water he replied I'll see what I can do.

I immediately went to reception to speak to this member of staff who then ushered the other couple away and told me that my girlfriend was rude to him (she wasn't) | then got angry and raised my voice at this member of staff and he then went onto say that I couldn't have a bottle of water. You would get treated better at the other establishments in the local area.

Eventually we then rang room service (who is basically this receptionist) and ask again, this time he brought us a warm bottle of water and told us that my girlfriend was rude to him.
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We also tried to have our last meal at the restaurant, we asked at reception to book a table, which Angel (who is brilliant) duly agreed. However when we went to the restaurant we were then told they could only do bar snacks and basic salads (not what we wanted). Had this been explained to us at the time of booking we would have looked elsewhere.
I spoke to the manager upon checking out who apologised for his member of staff, and I also apologised for raising my voice at them. However the matter still stands that this is no way to treat a paying guest of any hotel. I can only ascertain that the receptionist receives some form of commission for booking trips through them, and therefore was worried about that. If that was the case, would it not of been better to “find” the bottle of water and we would of been on our way?

The hotel isn’t cheap by any stretch of the imagination, and had both these things not happened it would of been worth it, however both of these experiences tainted our view of the hotel and we will not be travelling there again.

Superb hotel and location. Great reception staff and room cleaners.
Utterly dreadful pool, bar and restaurant staff. Three guys sharing one brain cell. Not a clue. For a four star, breakfast very mediocre and no idea in the kitchen. Cheap nasty food and top dollar paid.
Much better quality food and service in restaurants opposite hotel.
Wonder if owners have any idea. Still, definitely the most beautiful part of Santorini