Grand Resort Lagonissi

A stunning resort and impeccable grounds, but terrible service. Our beachfront “Residential” cabana is absolutely stunning. The resort is on a private peninsula and our cabana has beautiful furnishings and a gorgeous private infinity pool looking out a pristine private beach. Absolutely 100% on setting, ambience, and amenities. Unfortunately, our service experience has been terrible. Upon arrival, my husband booked an 8:30 a.m. tennis session with a pro. He got rackets at the front desk at 8am and was told the Pro would meet him at the court. He got to the court at 8:15 and waited until 9am and the tennis pro never showed up. We let the front desk know when we returned the rackets and they eventually followed up with us to let us know that the tennis session had been scheduled for 11:30pm. That is absolutely ridiculous…nobody wants to play tennis on vacation at 11:30 PM at night. We also had terrible service at breakfast. Our kids enjoyed the breakfast buffet, but all we wanted to order was tea & coffee. We waited and waited for a server and finally stood up and asked the server assigned to the deck…and were told “just a minute”. We continued to wait almost 20 minutes before another server finally appeared to order from. Next, we headed to the beach side pool at which we were told we had to pay €5 for pool towels. We have never stayed at a hotel or resort where one has pay for pool towels. Beautiful location, but abismal service. At this price point, excellent service is a must.

Like most of the reviews suggest, the resort is beautiful, views are spectacular, and the breakfast is wonderful. It is a bit dated though and could use some upgrades- especially in the bathrooms (think old tvs, spas with lots of plastic buttons, and wood floors that need some replacement). The reason for the lower rating - we had family friends of 4 who stopped by in the late afternoon to visit with us for 1 hour as they happened to be in the area. Although we had a villa with 3 rooms, and the family was dressed up to meet us for a drink in the lobby bar, the hotel wouldn’t let them in, claiming they were at capacity. They told us we had to go to the public beach, which the other family couldn’t do because they were not in swimwear. It was disappointing, since none of us live in Greece and don’t see each other regularly. Yet, at the same time, resort allows 15 twenty-five year olds share 4 beach chairs and party. Very poor customer service.