Athenaeum Intercontinental, an IHG Hotel

Disappointed by the lack of accountability — despite Club Lounge access

We have stayed at the InterContinental Athens several times, always choosing a room with access to the Club InterContinental Lounge. In May this year, the hotel surprised us — and unfortunately, not in the best way.

The lounge was finally renovated. The space now feels a bit closer to what you would expect for the price, although, for example, the sofas near the tables are quite low — it’s uncomfortable to eat there.

Breakfast in the Club Lounge is fairly standard. Hot dishes, cheeses, cold cuts, croissants, fruit, coffee — just like in many hotels of this level. Tasty, but nothing special. There’s no real Club atmosphere to justify the extra cost.

There were some minor updates in the room, but everything remained in the same style.
The room is spacious and comfortable, but still feels outdated and not modern: the furniture, colors, and decor — for a 5-star hotel, especially at this tier within the IHG system, we would have expected a more up-to-date renovation.

The mattress was a real disappointment.
Sleeping on it together felt like being on a trampoline — the slightest movement, and you’re both awake.

We had planned to relax by the pool bar in the afternoons, but upon check-in we were told that the pool was closed for renovation until August. Unfortunately, the hotel never informed us of this in advance. That was extremely disappointing, as we would have cancelled the booking. If you’re planning to stay here and want to swim, I strongly recommend contacting the hotel ahead of time to check if the pool is open.

What was especially frustrating was that I forgot three personal items in the room. I contacted the hotel right after check-out, attaching photos, a description, and the exact location where they were left. I sent two polite follow-up emails asking for confirmation that the incident had been recorded and that the housekeeper who cleaned the room had been asked about it.

I never received a response.

For a hotel of this level — and especially for Club Lounge guests — this kind of attitude and lack of accountability is unacceptable. I expected much more from the InterContinental brand.

The only truly impressive part is the view of the Acropolis from the terrace. It remains just as breathtaking, especially at sunset. That alone still makes you want to return — hoping the rest of the experience will eventually catch up to that standard.

Booked this hotel a few months ago for a two night stay. Plan was to visit the sites early in the morning and then relax by the pool bar for the afternoon to cool off. Upon checking in at midnight I was advised that the pool is closed for renovation until August. Unfortunately the hotel did not advise me of this before my arrival. This is very poor as I would have canceled my booking. If your planning to stay here and you want to swim I suggest you contact the hotel to ensure it is or will be open.