Paradise Beach Hotel

Firstly I want to state I never write negative reviews and everything in this will be 100% truthful. I come to Zante every year and stay in Argassi and Kalamaki. I want to start by saying this hotel has huge potential but it needs investment.
Pros of the Hotel:
Good location, lovely swimming pool & although the rooms were basic there exactly what you expect from a Greek hotel room, despite the floor being broken.
Now the cons:
The breakfast; it was bad. If you were staying for 2/3 days it’s fine, not much option but it would do, however, if you are staying for 2 weeks like we were then it’s terrible. Cold eggs, cold bread (no toaster) and hard pastries are on offer.
Aircon; the rooms get extremely hot and air in is required, now I’ve stayed in Zante for the last 8 years, most hotels don’t charge, but we have been charged once before. We had 2 rooms, which means for the 2 weeks we were charged €280 for air con, that is simply outrageous.
The maids; they were lovely people but we didn’t have our towels changed more than once in 2 weeks, they even took our bath towel for the floor and forgot to replace it, so for the entire 2nd week we were having to use one of the towels to mop the floor. To add, they took one of our sheets and forgot to replace it for 4 nights.
When we booked (we booked roughly 6 months in advance) we asked for 2 rooms together as we are a family, now I know that sometimes requests can’t be fulfilled but we asked 6 months in advance, they placed the 2 rooms at the complete opposite ends of the hotel.
The shower; they do not have a wall mount for the shower head, meaning you have to manually shower and when u put the shower head down to use soap etc the water goes everywhere, now this may seem petty but when you are paying thousands to stay here it’s the bare minimum you’d expect.
I would like to reiterate I usually do not listen to reviews on hotels as it’s usually wrong and we have no problems, this is the exception to the rule. I have reviewed many shops, bars, restaurants and hotels, this is the first establishment I will be giving less than 5 stars too.
Finally, according to Google this is a 4 star hotel, this couldn’t be further from the truth, it is 2 star at an absolute push, there is much nicer hotels along the same row of hotels that are roughly the same price.

This hotel has huge potential but needs money invested.

The rooms are filthy, long dark hairs all over the floor, beds are uncomfortable and staff are very very rude. I had tried paying for a bottle of water at the pool bar and a member of staff told me it’s free, I then had the manager run over screaming and shouting calling me a thief, this was extremely unprofessional and unacceptable to talk to your customers this way, it’s clear the staff have not been trained.

The hotel looks pretty from outside, the reception is well decorated and it gives you hope that the rooms are also looking well. Unfortunately, I’ve been fooled by the pictures from booking in which they were showing the rooms that were renovated recently I guess. I’ve booked the trip through a travel agency and they showed me pictures with the basic rooms and again I’ve thought that the pics were old and maybe the rooms are not that bad. But man… when I opened the door I’ve been very disappointed by my own expectations. The furniture is very, very old or they might not be that old but they are in an old fashion way. The bathroom was filthy, literally. Again, very old bathroom furniture, the toilet was rusty inside. The mirror wasn’t cleaned in a while, the walls had several little hairs on them ( on the bathtub side) and one crushed mosquito. On the bathroom door was a plastic pad that protects the swimsuit sticked on it. The shelf that’s above of sink was VERY dirty, I couldn’t place things on it and it was also detached from the wall. No soap, I’ve bought one from the market. Going forward, the fridge was probably broken because it was hot on its sides and made a lot of heat, not very pleasant on 30 degrees. Lots of dust on the bedsides, like they were not cleaned for about a month. Under the beds you can find lots of dirt, they are not sweeping or vacuuming under there. The air conditioner had to be paid (this was due to the fact that the trip was bought through a travel agency) 10 euros a day, kind of pricey and cooled down the room very slow. The beds were made everyday and the towels were changed 2-3 times in 7 days. The only positive things: the pool and the mini beach they have in the back. The breakfast was ok.

The staff was nice.

They have several rooms that are renovated but they were not available with the travel agency from where I booked the trip. Maybe those are better.

It’s a pity that they don’t want to invest more in the hotel to renovate the old rooms as they have and had lots of tourist and I see that many have complained about the rooms and the lack of cleanliness. I guess they are relying on the fact that tourist still come even with all these reviews. I will come back to Zakynthos but I’ll book a 4 or 5 star hotel. They surely are cleaning their rooms and bathrooms.

The photos on the internet are a lie. The internet showed us a new room with new furniture, but when we come here the room is with OLD FURNITURE. Very old bathroom. It is clean, the ladies come everyday to change the towels and empty the trash but this is the only good thing for the inside of the hotel. The beds are single even if we are a couple and obviously we would have need a matrimonial bed.
Air conditioning 10€/day!!! Too expensive for this hotel.
The outside is nice with the pool.
The breakfast is not very bad but does not give you too many options is true. All kind of eggs and tomatoes, cucumbers, etc but most breakfast contains sweets. No good coffee. The orange juice is a cheap juice full of sugar not a natural one. Would be great some feta cheese, some good local food.
The beach is not really a beach so you should not expect a big beach, but this is I think the same everywhere in Argassi as it is known for nightlife and not for its beaches. In the old bathroom we had 2 small cheap soaps, towels and toilet paper but no shower gel/shampoo.
Afterall, the only good things were the location, the pool, and the cleaning ladies. Sad to say that I would not come back at this hotel in the future. (Ps: Please add photos with the old rooms on your site, so people will know what to expect from this hotel)