Lydia Maris Resort & Spa

We had booked a deluxe swim up room directly with the hotel, i have uploaded part of booking confirmation. On arrival, when we went into our room, we saw we had no swim up, the room was very basic, and there was a private shared pool. The photos are nothing like the photos on the website, (see pictures I have uploaded). I went and questioned this with the receptionist who advised this is still a swim up in Greece (not the case and quite clearly room with private shared pool). The receptionist offered to move us but wouldn't be until 3 days' time as there wasn't a swim up room available. Why wasn't there a swim up when that was what we had booked?? She said they had allocated the room they did as I requested sunloungers in the sun, this would have been ok if they emailed back ahead of arrival and advised us of this to give us a choice. There was no understanding from the hotel that what we booked and what we received were different. Nobody wants to move rooms on a short holiday a few days in. We decided to remain where we were as there was no sunshine on the swimups all day and didn't want to go through hassle of moving mid holiday (only booked for 7 days). POSITIVES They saw on booking it was one of our birthdays so were very kind bringing a cake to the room as a surprise. The hotel offers free airport transfer (only to the hotel not to the airport to return home), which was seamless. Pizza oven place on the complex very good, so a quick slice of pizza when hungry. Dark haired lady in the resort shop very lovely. Facial was nice (a salon not a spa though). Bar staff in middle of pool are great! Although it would be less busy if they would refil the wine on the other side so people can help themselves.... NEGATIVES The room. This is not as seen in pictures or on booking confirmation, see photos uploaded. Missing steps completely in swimming pool - manager said he was aware. Other steps broke where wobbly the whole holiday and we saw them break completely when another family were coming out the pool. Limited labels on food so hard to see for allergies or being vegetarian, etc. No ice cream or ice lollies the kids could help themselves to throughout the day. Only ice cream in restaurant. We had some takeaway chips one lunch and it had some kind of old meat in there. Evening entertainment area didn't have anywhere near enough seats to sit at. The main pool people were squeezed in like sardines. The private shared pool did not have obvious signs, only one at the back so kept getting overcrowded. Email confirmation stated brand NEW rooms. The rooms have been modernised, they are not brand new. No sofa beds, just single beds. Water is not restoked but only 0.50 in shop up road so no big deal. The drinks machine is constantly running out, you end up having really awful tasting soda instead of lemonade, etc. Awful smell of horrible drains when you have a shower. I spoke to the manager and asked for a refund of the amount we paid com