Kouros Palace

We got robbed on the last day of our stay. A gold necklace and a gold pendant went missing after the room was cleaned by the staff. Both items were lying on the shelf seperately (not attached to each other), with other non-gold jewellery. It’s very suspicious that the only 2 gold items were missing. We checked the whole room, in the bed, in the sheets, clothes, under the bed etc. We immediately reported it to the reception but they did not care and had no interest in helping us. They didn’t even ask how it look like, when did it happen etc. They said that it probably got folded with the sheets. Not sure how that is possible since the jewellery was not lying on the bed and the only 2 gold items were suddenly missing (all other jewellery was untouched). The lady at the reception said they can check the laundry room in the morning even though we told them that we are leaving in the middle of the night for our flight back home. They told us they will e-mail us in the morning once they check but we haven’t heard back. They also refused to call the police. Is this how a 5-star hotel should be treating their guests? Based on the law the hotel is responsible for items left in the room but they don’t seem to care. The jewellery was obviously worth a lot of money but it had more of a sentimental value as this was given to me by my grandma 20 years ago. Don’t recommend staying there if you don’t want to get robbed.

I'm going to give a more balanced review than many here. Kouros Palace is neither 5* nor 1*.

I came here with the expectation of the hotel not being 5 *, more like a low 4 *. But sadly, even then my expectations were too high.

The good:
Great pool areas. 4 *.
Great beach with beach bar. 4 *.
The service is good. 4 *.

The bad:
The rooms are somewhat dated and in need of renovation. Also they have some very strange design decisions (like having a window in the door to the hallway which is always lit, therefore it's impossible to get the room as dark as I would've wanted, why?). 2,5 *.

The ugly:
The food. It's.. not good.

The a la carte was decent. Great view and decent food. 3,5 *.

The buffet is bad. And that's when I try to rate it from a 3-4* expectation. If I expect 5*, it's absolutely terrible. 2 *.

Overall: A debatable 2 *, mostly because of the food.

The food is just terrible!!! It's not even three stars. The main dish is vegetable pancakes made from old vegetables and that’s all 😵‍💫! The staff does not pay attention to complaints and behaves arrogantly and rudely (There is not even water. They give you two bottles of 0.5 each on the day of arrival and then you need to buy water at a local store. The rooms are old and dirty. To get to the beach you need to walk along a road without shade and it is quite far away. There is only one golf car and it runs very rarely. The air conditioning does not work either in the restaurant or in the bar or at the reception. Everywhere they save as much as possible. This is just a terrible place😢