Art Maisons Castle Hotel

How can this be a cliff hotel pool? It's a photo-scam trap!
I spent a huge amount of money to book a cave suite because of the sea view pool and arched sea view windows (Figure 1) and the terrace with sea view (Figure 2) in the room type details on Ctrip. I wanted to have the same check-in photos as in the picture. As a result, I checked into the hotel after traveling thousands of miles to find that the swimming pool was hidden underground! It was pitch black! The arched windows also became small square windows, squeezing in some skylight, just like a water dungeon in a prison! Want to take a photo? The photos that came out were all eerie ghosts. The terrace in reality is completely different from the one in Figure 2, and it's impossible to take a photo. I flew all the way here just for this "Santorini style", but all my expectations were smashed by this broken swimming pool and terrace!
I communicated with the hotel manager, and he said that if you book on booking, what you see is what you get, but if you book on Ctrip, you can only book the cave suite room type, not necessarily this kind of swimming pool, this kind of arched window, and this kind of terrace. Very speechless!
This is not a promotional picture, it's clearly a scam! Doesn't the platform review seriously? The hotel is too good at fooling people, right? The good mood of vacation was ruined by this "underwater cage"!

My name is Kezia and I stayed at Aspaki hotel in early April 2024 for my birthday. The customer service experience upon greeting with Joanna who works there was horrible. she was very rude had an attitude and was rolling her eyes directly in my face. It seemed like she hated doing her job & she was just there barely doing what she had to do.The greeting was horrible her attitude was horrible. Nobody wants to experience that on their birthday weekend, on vacation, and my dream trip that I had been planning since 2021. Also, the room I booked here was the endless bottoms blue room which is the most expensive room here at the Aspaki hotel with your own private plunge pool that is supposed to come with chocolate in the room a bottle of champagne and rose petals sprinkled everywhere that cost maybe and extra 3-400$ with the room rate. Overall room price was 14-1500 euros a NIGHT that I paid. I paid top notch dollar for this room only to be brought to my Room by Joanna with no rose petals. All that was in my room was 2 pieces of chocolate and a bottle of champagne. The attention to detail here is very poor in service and if someone is paying top dollar for this their room should have everything that was requested and paid for prior to arrival. All of the amenities should be there that were paid for. What’s even worse is another receptionist coming to my room lying to me and blatantly playing in face by tell me “we like to bring rose petal out in mid stay” this is the excuse she made for the missing rose petal that were supposed to be sprinkled upon the foot entrance into the bed when I first arrived to see my room for the first time. Only a fool would believe that rose petal coming to be sprinkled in the middle of the day you are staying here was just an excuse for their lack of attention to detail and lack of preparation for my room that I paid 1500$ euros for!! Why would you say you normally come in the middle of the day for the sprinkler rose petal and when my room is halfway dirty. Anybody with common sense knows these things are all done at the beginning before ever entering the room. Shame on that receptionist to lie to me in my face instead of taking accountability and doing things to make it right. So me seeing my room for the first time was very disappointing missing amenities that were paid for in the most expensive rate that could have been paid with the best room that was supposed to be there. Also, the bed/mattress that I slept on there was very cheap and worn out and sunken in it was very uncomfortable to experience. My back felt like it was caved in and sinking while laying down on the bed paying the most expensive rate. Also, it was my birthday and not one staff member bothered to tell me happy birthday or treat me as such even though I left notes notes in my reservation booking stating so and why I was coming and why this moment was special for me prior to arrival. The only reason I give this hotel 1 star is because for 1, they took me to a designated area where I can sit and drink champagne and watch the sunset ( with no cold ice drinking hot champagne) and 2, the breakfast was amazing. That was the ONLY thrill I got out of staying here. If you’re looking for half the amenities to be missing in your room when you pay top dollar, poor hospitality, overpriced hotel booking with missing amenities, rude and disgruntled workers that tell lies and make excuses for not doing their job correctly and not taking accountability for their mistakes and wrongdoings and not being attentive to detail regarding your stay and not making you feel welcomed at all. this is the hotel for you! This hotel price was way too expensive for the experience that I had here it is not worth it at all. I left this hotel and stayed at Olvos Luxury Suites where I had the dream of a lifetime for half the rate! Don’t waste your time or hard earned money here.