Art Maisons Oia Castle

這哪是懸崖酒店泳池？簡直是照騙陷阱！
斥巨資訂了洞穴套房，是衝著攜程上房型詳圖的海景泳池和拱形海景窗户（圖一），和可以看海景的露台（圖二），想擁有圖中同款打卡美圖。結果千里迢迢入住酒店才發現，泳池藏在地底下！黑漆漆的一片！拱形窗户也變成方型小窗，擠着點天光，活像監獄裏的水牢！想拍張照？出來的照片全是陰惻惻的鬼影。現實中的露台也完全不是圖二中的樣子，完全出不了片。我大老遠飛過來就為這"聖託里尼同款"，結果被這破泳池和露台砸了所有期待！
和酒店經理作了溝通，他説如果在booking上預訂，就是所見即所得，但是在攜程上預訂，衹能是洞穴套房這個房型，不一定是這樣的泳池這樣的拱形窗户這樣的露台。非常無語！
這哪是宣傳圖，分明是詐騙！平台審核都不走心的嗎？酒店也太會糊弄人了吧？好好的度假心情，全被這"水下牢籠"攪黃了！

My name is Kezia and I stayed at Aspaki hotel in early April 2024 for my birthday. The customer service experience upon greeting with Joanna who works there was horrible. she was very rude had an attitude and was rolling her eyes directly in my face. It seemed like she hated doing her job & she was just there barely doing what she had to do.The greeting was horrible her attitude was horrible. Nobody wants to experience that on their birthday weekend, on vacation, and my dream trip that I had been planning since 2021. Also, the room I booked here was the endless bottoms blue room which is the most expensive room here at the Aspaki hotel with your own private plunge pool that is supposed to come with chocolate in the room a bottle of champagne and rose petals sprinkled everywhere that cost maybe and extra 3-400$ with the room rate. Overall room price was 14-1500 euros a NIGHT that I paid. I paid top notch dollar for this room only to be brought to my Room by Joanna with no rose petals. All that was in my room was 2 pieces of chocolate and a bottle of champagne. The attention to detail here is very poor in service and if someone is paying top dollar for this their room should have everything that was requested and paid for prior to arrival. All of the amenities should be there that were paid for. What’s even worse is another receptionist coming to my room lying to me and blatantly playing in face by tell me “we like to bring rose petal out in mid stay” this is the excuse she made for the missing rose petal that were supposed to be sprinkled upon the foot entrance into the bed when I first arrived to see my room for the first time. Only a fool would believe that rose petal coming to be sprinkled in the middle of the day you are staying here was just an excuse for their lack of attention to detail and lack of preparation for my room that I paid 1500$ euros for!! Why would you say you normally come in the middle of the day for the sprinkler rose petal and when my room is halfway dirty. Anybody with common sense knows these things are all done at the beginning before ever entering the room. Shame on that receptionist to lie to me in my face instead of taking accountability and doing things to make it right. So me seeing my room for the first time was very disappointing missing amenities that were paid for in the most expensive rate that could have been paid with the best room that was supposed to be there. Also, the bed/mattress that I slept on there was very cheap and worn out and sunken in it was very uncomfortable to experience. My back felt like it was caved in and sinking while laying down on the bed paying the most expensive rate. Also, it was my birthday and not one staff member bothered to tell me happy birthday or treat me as such even though I left notes notes in my reservation booking stating so and why I was coming and why this moment was special for me prior to arrival. The only reason I give this hotel 1 star is because for 1, they took me to a designated area where I can sit and drink champagne and watch the sunset ( with no cold ice drinking hot champagne) and 2, the breakfast was amazing. That was the ONLY thrill I got out of staying here. If you’re looking for half the amenities to be missing in your room when you pay top dollar, poor hospitality, overpriced hotel booking with missing amenities, rude and disgruntled workers that tell lies and make excuses for not doing their job correctly and not taking accountability for their mistakes and wrongdoings and not being attentive to detail regarding your stay and not making you feel welcomed at all. this is the hotel for you! This hotel price was way too expensive for the experience that I had here it is not worth it at all. I left this hotel and stayed at Olvos Luxury Suites where I had the dream of a lifetime for half the rate! Don’t waste your time or hard earned money here.