Lord Residence Apart-hotel

My wife and I recently stopped in Budapest at Lord Residencies. The driver was supposed to meet us at the airport, but our flight was delayed and no one met us. We sent the flight information in advance to the company for them to be able to track the flight online.
The toaster and tea kettle were broken and inoperable. The garbage from the previous renters was not cleared out. We only received one towel per person for the entirety of the stay (4 nights). The towel rack in the bathroom was full of dust and I was unable to hang anything on it. We will have to think twice before renting again

Booked this aparthotel through Iberia's Avios programme & nobody ever contacted us in order to confirm the reservation. Didn't respond to our calls either. Definitely not recommended.

Avoid absolutely! They’re lying on the pictures they’re sharing on google and AirBnB!

this is one of the places which will charge you extra for different payment channels. Price agreed on your your legal contract (booking website) is for cash payements only. creditcard fee 6% or 2,5% (depending on country of residence I suppose?) will be added to the agreed Euro Amount. Management claims "cost" for this service.

Why is this a problem?

- obviously there are cost but limited by EU to 0,6% since 2015
- their rates aren't budget and profit is assumed to be huge. Should be enough to cover 0,6% creditcard cost
- what else do they want to charge as it's cost caused by customer? Water consumption, how many time did I flush the toilet, how long did I shower? Light usage?
- who pays hunderdes of EUR cash in 2017? Change money in local currency HUF,

If they were clever they'd put their rates incl. their creditcard cost (?) to system and offer discount for cash payment onsite in conversation.

As I generally fight against those kind of charges I bann this propoerty with my review. If you don't care and are happy to throw money to the throat of Real Estate companies like this, feel free to enjoy your stay anway!