Hotel Karos Spa in Zalakaros

Rooms were a sickening temperature, children overheating, to the point of vomiting.

Staff are extremely rude, with no willingness to help. Travelling with 1 small child and a teenager, bins in hotel room were not emptied over our 8 day stay.
Charged €64 for them to change our towels once, beds not changed or made.
Food seemed to suit locals only.

Hotel amenities could not be faulted.
Playground and trampoline, 4 pools to choose from ( only 1 an apporpiate temperature for this time of year, so slightly crowded. ) Nobody around to control use of Sauna.

Full arcade downstairs. ( pay per use )

Very laid back and relaxed hotel.

THE ROOMS ARE HORRIBLE the temperature is so hot to the point of children puking!They didn't change our towels once!we got charged us 64 euro for changing towels but they didn't even change them! The beds weren't made or changed! The service is horrible The staff is so rude even to children! We sat down to get 2 waters and a coke our total was 3700 huf we gave them 5000 huf that's all we had and they didn't give our change back ! We asked them about a refund on the towels and the he said no they did but they clearly didn't! They speak no English ! And I have a severe nut and peanut allergy and they wouldn't accommodate for me so I could have nothing at dinner at all ! OVERALL IT WAS A HORRIBLE STAY 0/10 DO NOT RECOMMEND

This was, without question, one of the worst hotel experiences I have ever had. The serving and reception staff were consistently rude and dismissive. Any reasonable request was met with eye-rolling, sighing, slamming objects down, and an overall attitude that guests were an inconvenience. Despite this, they still add a service charge as if the treatment were acceptable. We stayed for 9 days and not once was our room cleaned. We had to buy our own bin bags to manage our rubbish because no one would remove it. Towels were only replaced when we specifically requested it, and even then, we were charged per towel, which we were not informed about beforehand. That was just one of several hidden charges we discovered. Parking was also charged even though there were no available spaces. The hotel was excessively hot, and the air conditioning was either not functioning or intentionally locked to “winter mode,” meaning it only produced warm air. The rooms were unbearably stuffy, and by the end of our stay, our children were feeling light-headed and unwell due to the heat. Sleep was nearly impossible. Whenever we asked for help or clarification, the response was simply “no,” without explanation or effort to assist. The overall attitude suggested that guests were expected to put up with anything without complaint. What made this worse is that we were not the only ones experiencing these issues; we heard similar complaints from numerous other guests during our stay. For the price we paid, the experience was unacceptable. Poor service, lack of cleanliness, hidden fees, and complete disregard for guest comfort. I strongly recommend avoiding this hotel. Plenty of other hotels around the location

Unfortunately, the service was absolutely terrible.

1. The water from both the sink and the bathtub came out yellow/brown. Our room had no phone, so as a single parent with my 3-year-old daughter, I had to take her with me to the reception in the other building. After a discussion, they said someone would check it the next morning. The receptionist came to our room, dismissing my concern by saying it was normal for the bathtub because of the thermal water, and as for the sink, we should just let it run for a long time.

2. In the middle of the night, a noise started in the bathroom—like an alarm that vibrated, got louder, paused, and repeated. It was impossible to sleep because it wasn’t a constant sound, and my body remained in a state of alert. I hoped it was the heating or ventilation and that it would eventually stop, but it didn’t.

3. In the morning, I had to go to reception *again* with my child (since, again, there was no phone in the room). They promised that someone would come at 8 AM to check the water and the noise. I waited in the room, but by 9 AM, no one had arrived. So, back to reception with my child. This time, I brought the receptionist with me and said I couldn’t stay in that room. He showed me another room and told me I could move there, but I had to pick up the key from reception myself. No offer to help with luggage or to bring me the key. So, once again, I packed up everything, carried it with my 3-year-old up to the next floor, only to find the door locked. I had to go back *again* to the reception in the other building to get the new key.

The new room was quiet, and—surprisingly—the water was perfectly clear in both the sink and bathtub, proving that the "thermal water" excuse was nonsense. This time it also had a phone, so at least I could have called.

The kids’ club staff only spoke Hungarian, with a cold attitude and no English communication possible.

I am a quiet person, not someone who looks for conflict. I remained polite, and after the exhaustion from lack of sleep and all the effort, I simply didn’t have the energy to argue. I asked if there would be any compensation, but I was dismissed—as if I should be grateful just to have received another room. I can't shake the feeling that if I had been louder, they would have taken me more seriously. This review is my outlet—I just needed to get this off my chest.

We will *not* be returning.