Hotel Karos Spa

Could be a nice place but is let down by it's unprofessional management and staff. Horrible food, untrained staff everywhere...real shame.

Pros:
🌟 Facilities: Excellent pools, saunas, and thermal baths.
🌟 Room: Comfortable, but be prepared to wipe the floor due to a lack of shower curtains.
🌟 Breakfast: Good continental spread, but lacks vegetarian egg options.
🌟 Bike Rental: Available for about 3000 HUF for a full day.

Cons:
👎 Staff Communication: No English spoken and unwilling to use Google Translate. Rude and demeaning attitude.
👎 Buffet Dinner: Below 4-star standards. No free drinks, not even tap water. Limited vegetarian options.

Detailed Experience:
The Good:
Facilities: The hotel offers a variety of pools, saunas, and even a thermal bath, which we thoroughly enjoyed.

Room: Our room was to our liking, but the absence of shower curtains meant we had to wipe the floor after showering.

Breakfast: A standard continental breakfast with a variety of cheeses, meats, and salads. However, the eggs are not vegetarian-friendly as they're cooked in the same pan and with the same utensils as meat.

Bike Rental: We rented bikes for a full day for around 3000 HUF, which was a nice way to explore the town.

The Bad:
Staff Communication: The hotel staff doesnt speak any English which would be fine if they had at least attempted to communicate and understand, but their general attitude was rude and demeaning. I travel a lot off the beaten path, so I had experienced none English speaking staff before, and we could almost always solve the issue using google translate. Here the staff didn't even want to look at the translation on my phone.
For example, when trying to book a massage, the wellness receptionist on the first day told us to arrive the next morning and speak with her English speaking coworkers(although it was pretty obvious that we wanted to book a massage as this was the entire purpose of the desk, and we even showed her a google translation of "when is there a massage available"), the next day the same receptionist was there and with an annoyed attitude managed to tell us they were fully booked (maybe hoping we would give up and drop it), when pressed about the next day she reluctantly found us a massage slot, but only for one person, we of course tried to explain that both of us wanted a massage and then with a sigh and rolling of her eyes she found us another slot.
Similarly when we tried to ask the kitchen staff if a dish was vegetarian they did not try to attempt to hear me out even when I asked using the German(which they do speak) word "Vegetarisch".
All in all I would expect much higher service from a 4-star hotel, I am fine with the staff not speaking English, I am not fine with their attitude towards guests who don't speak German or Hungarian. I felt belittled and unwanted, which considering the amount I pay them for the service is ridiculous.

Buffet Dinner: The dinner buffet was disappointing for a 4-star hotel. No free drinks were offered, not even tap water. The vegetarian options were limited to plain rice, pasta with no sauce, and fresh vegetables, which are more like side dishes than main courses.

Final Thoughts:
While the spa facilities were great, the overall experience was marred by the poor service. If you don't speak German or Hungarian, I'd recommend avoiding this hotel. We won't be returning.

The water in the pool of this hotel is a direct danger to humans. Don't kill yourself going here. Is the speaker naza?

empty, out-of-order soap dispensers in the bathroom, wind blowing in through the balcony door, food is mediocre, general atmosphere hasn't changed since the 80's.