Bagni Di Pisa Palace & Thermal Spa - The Leading Hotels of the World

I booked the Junior Suite, which is advertised as the best room in the hotel, but I was severely disappointed. The windows faced an interior hallway, offering no view or natural light. The furniture, particularly the couch, was old and had visible holes. To make matters worse, the air conditioning didn’t work properly. The humidity in the room was unbearable—so much so that a bag of chips I brought with me became soggy overnight.

I arrived at 10 PM, hoping to have dinner at the hotel restaurant, only to be told they had just closed, and in-room dining was unavailable after 10 PM. For a supposed 5-star hotel, I expected more flexibility or at least alternatives, but none were provided. I was only offered a Caprese salad, which was underwhelming given the situation. It was disappointing that the staff had no suggestions for nearby restaurants or takeout options either.

The one positive note of the evening was Simone, the bartender, who went out of his way to improve our experience. He kindly prepared the Caprese salad and later surprised us with a fresh fruit platter and a candle to celebrate my friend’s birthday, which was a thoughtful gesture.

The next morning, I requested a taxi that accepted credit cards, but the one that arrived didn’t. When I got into the taxi, the meter was inexplicably already at €35, but I had no other choice, as waiting for another taxi would have taken too long.

To top it off, the mini-bar was lacking basic amenities like glasses, and there were no robes in the room. For a total of €380, the experience was nothing short of dreadful. Needless to say, I left the hotel as soon as I could.

I expected so much more from a hotel claiming to offer a 5-star experience, but this stay fell far short of that standard.

Please remember the following issues with the hotel:
I understand that the property is old and has a musty smell, and it is not clean. The pictures online did not accurately reflect the actual condition of the hotel. Our experience was very poor, and I would NOT recommend this three-star hotel to anyone  I'm not sure how it received this 5 star rating.
Anyone can enter the rooms from outside the hotel without being noticed, and the parking area is open for anyone to come in and park their car then I consider the hotel is not secure.
The smell in the bathrooms is unbearable and prevents sleep as shown in pictures how the green fungus all around the pop-up of the wash basin. The door in my kid's room was difficult to lock and unlock. The bathroom smell needs to be addressed.
The cooling system is not functioning properly, and the temperature cannot be adjusted. It may appear that you can change the settings but in reality, it is not, No coffee machine in the room.before moving your back to the room make sure you see it first to check

It’s not a 5 star hotel as they advertise. I have tried to get room service at 19:00 and no one picked up the phone, better since I had to drive for a pizza at a closer town where I was much better treated than in the hotel. They have said they upgraded me, when hotels are going to learn when you book a room with DOUBLE BED you want one DOUBLE bed and not two single beds put together, this hotel is extremely expensive considering you have to sleep in two beds put together. Oh, if you have personal issues and have to leaver early don’t approach them to understand your situation all this hotel wants is your money. The SPA, yes, this is 5 stars, which is clearly why they are two different e companies at the same place. I would never go back or even advise someone to go.

A Disappointing Experience at Bagni Di Pisa Palace & Thermal Spa

We placed our trust in the luxurious reputation of the Bagni Di Pisa Palace & Thermal Spa - The Leading Hotels of the World, but our experience fell far short of expectations. Being accommodated in a room without external windows was the first sign of an impending disappointment. The description of "deluxe" for a 30-square-meter room was hard to accept when the reality was far from the promised comfort and luxury.

From the broken and poorly repaired door frame to the gray, worn towels that inspired disgust rather than hygiene, every detail of the room seemed to scream negligence and lack of respect for guests. The scuffed walls and yellowed paint were clear evidence of inadequate maintenance.

While we encountered the hospitality and "comic" services of the restaurant staff, the meager and undiverse breakfast only added to the overall feeling of disappointment. It's hard to understand how a hotel claiming to be 5-star can offer such a subpar experience.

My recommendation is to approach with caution and skepticism the reviews that praise this hotel, as our experience was far from what a luxury hotel should offer. Perhaps the photographer who provided the promotional images truly deserves all 5 stars, but unfortunately, our experience was far from this illusory reality.

- Worn down place and poor service