Hotel Rivage

Overall, we had a positive stay at this hotel in Sorrento. The location is perfect — right at the end of a lively high street with fantastic restaurants within a 5-minute walk, and only 15 minutes down to the ferry port and beaches (though be prepared for some steps).

The breakfasts were a real highlight, with fresh omelettes made to order and a nice selection of other options, all enjoyed with beautiful views from the breakfast area. Most of the staff were friendly, polite, and helpful throughout our stay.

The rooms were fine — nothing particularly special, but clean and with excellent air conditioning which was essential in the heat. One downside was the shower, which would flood the bathroom floor every time it was used, which was frustrating.

Unfortunately, our experience was soured on our final day. Our flight wasn’t until the evening, so we planned to relax by the pool and freshen up before heading to the airport. When we asked about facilities like showers and changing rooms, the hotel’s attitude completely shifted. Suddenly we were treated like an inconvenience rather than guests who had spent well over £1,000 for a stay.

They insisted we had to leave the room by 11am and could only use the pool until 1pm — after which, we were left with nowhere to shower or get ready, in 33°C heat, before our flight home. When we politely raised this, the manager was incredibly rude, dismissive and argumentative, even speaking over us rather than offering any solutions or even basic courtesy.

I understand that hotels don’t have to provide post-checkout facilities, but it’s the attitude and lack of basic hospitality that really disappointed us — especially for the price paid. Most hotels we’ve stayed at would at least try to be accommodating.

In summary: a good hotel in a brilliant location with great breakfasts and generally nice staff — but be very cautious if you have a late flight, as you’ll essentially be kicked out and disregarded as soon as you check out. Sadly, this experience changed our overall opinion of the hotel and we wouldn’t stay here again.

The hotel is beautiful, well located, and has excellent facilities. Breakfast is great, and the pool is perfect for relaxing at the end of the day. However, we had issues that significantly affected our experience. The shower in our room had very low water pressure, and even after reporting it three times, nothing was done. They didn’t even offer to move us to another room. Additionally, although we booked a double room, we were given two single beds pushed together, which kept separating. Despite the positive aspects, the lack of attention to these basic issues left us quite disappointed.