Mabre Residence

BAD SERVICE AND HORRIBLE ATTITUDE !
I arrived at 11pm from the airport, only to be told that my room was given to someone else because I didn’t prepay the room. They wrote me an email at 17:35 asking when I would arrive because my booking was confirmed but not guaranteed. They said they couldn’t reach me at 20:48, but guess who was in the plane at that time? I put my credit card info on hotels.com, never had this problem in other hotels. The receptionist looked at me showing zero sympathy and kept saying it’s because I didn’t answer them. And the hotel is fully booked so I could just start looking for another hotel. HORRIBLE !!!!

What we experienced here was absolutly disapointing and unbelivable!
At 01.09.2022 we booked 2 double rooms over Booking.com for our travel to Vilnius from 20.05.23 to 26.05.23. We booked really early cause there is a music concert at 22.05.2023 (Rammstein) and we wanted to have our rooms early save booked.
The prices while we booked were fair and we paid around 600 Euro for 1 week for 2 rooms in anvanced.
Also flights were booked and everything was planned....perfect (we thought!)
Six months later (13.03.2023) we were first informed by this hotel (via booking.com) , that they can not offer us room in the night from 20th to 21th may cause of nessessary repairs in the rooms. I wrote back, that we will keep the rooms 100% and they should please offer us a different hotel alternative for the first night.
Just around 30min later, they canceled our both rooms without any chance to find a solution. Given case now was "Overbooking".
After 7 month, they recogniced they are overbook?!
We contacted booking and reported this but they said they can not do anything cause they are just intermediarys.

Well the true story is, the prices raised over 3xtimes cause the hotel rooms were really rare and super expensive after they recogniced that over 40-60.000 ppl tried to find rooms.
A hotel with the same category in the same area (old town) was now 2000 Euro and up.
Since we were not willing to pay 2000 Euro for another 3 Star Hotel, we had to choose a Airbnb room for a higher price and 30km away from Vilnius City / Old Town.
When we were finally there, i went to this hotel to the counter desk and ask for some rooms.
The man laughed and said that all their rooms are completly booked since month cause of a rock concert in the comming week.
and he wished me luck with my search for room these days in Vilnius.
I went off with a fake laugh and a fist in my pocket....
So what they did is, they canceled our early and cheap booked rooms to give it to someone else for a much high price.
This way this hotel ruined our holidays cause of profit.