Ivolita Vilnius

Over all it is a pleasant stay in Vilnius thanks to the location of the hotel however it’s sad to waste such a perfect location on mediocre service and lack of care from the managers, there’s really potential for something great if someone would actually care about the place.

First of all the hotel’s location is perfect!Walking to all major attractions, areas and the central station is easy and a few gems are really close especially the blues bar around 1 minute away.

The rooms are not luxurious but they are good and clean with a working bed and bathroom. The reason for the 2 stars is unfortunately the service. Our room was never noticeably cleaned, neither was the bed made with new sheets. During our whole stay we never got a refill with toilet paper, telling the reception did not change our situation and we were forced to steal from the cleaning trolly. However some mornings we preferred to sleep in and we used the “do not disturb” sign, though after coming back to the hotel in the evening we saw that trash bags were changed and towels were folded so why not clean the room properly? Especially after we told the reception…

The breakfast was good and some variety over the days.

My last and maybe biggest concern is the safety, in case of an emergency the emergency exits are blocked off by bags of dirty sheets and trash from the cleaners which is a HUGE safety violation! The doors to the emergency exit stairs are also left open constantly which in case of a fire will let smoke fill up the escape route.

The reception CLOSES at 00:00 we encountered guests arriving late due to a delayed flight, no one in the reception to help them, neither did anyone pick up the phone. So be sure to arrive BEFORE closing if you have a prepaid visit unless you want to join the homeless on the street.

No air conditioning, so have the window wide open all night. The breakfast room is way too small for the number of rooms they sell (and the food isn't the best). The room is extremely basic with old creaky beds - no fridge or kettle. The room wasn't fully cleaned, some litter remained from a previous guest but the bedding and bathroom was clean enough. Checking nearby hotels afterwards, I can say there isn't much point in staying here as the nearby ones are very similar priced & what look like have nicer rooms.

The free parking proclaimed at booking.com turned out to be 'We have N rooms and N/5 parking places'. The whole hotel smells with some kind of cheap cleaning solution (or odorant, I don't care). The staff at reception seems not to care at all.