Hotel Butua Residence

The experience was awful. I dont know where to start. Firstly the parking says its free but its not. When you get there they ask you $15 plus for parking, and they ask you to park in their garage when the place is very small and the chance to get scratches is very high. If you want something from you car you ha e to ask them to open the garage.
The rooms were small. The price its too high for what they offer.
It says its 4 star hotel but its not even for 1 star. They say they offer slippers, but it was a lie. They say you have coffe and tea in kitchen but there was nothing.
The bathroom had no place where to put towels. The shower head was damaged and it made all the bathroom wet. The bathroom door made noise when opened and closed. The service was not good at all. We had many luggage and nobody helped us. We climbed the stairs with luggage by ourselves.
The view from windows was not good at all. The location was near old town.

AVOID AT ALL COSTS!
We check-in a room, and the bathroom and toilet especially were dirty (dark brown spots everywhere)
I cleaned myself, didn't take any photos.
After around 2 hours we went to the reception to tell that we would like a "do not disturb" sign on the door and that no cleaning should lady come to clean (I assumed its a normal practice to clean daily or every 2 day). That was everything we asked for, we didn't demand any refund or anything else, just that no personel enters the room during our stay.
The reception lady called the owners wife to check, eventhough we said we had no proof and we don't want this. We wanted to go to the beach and just get the do not disturb sign.
The owners wife came imediatealy shouting and calling me a liar( the wife and the reception lady were talking in their language, serbian I assume, but I speak russian and could distinct that she was not talking very nicely about us)
I asked why she is shouting and talking in such a manner she said because I am annoying her. They called the cleaning lady, she as well came in called me a liar, talked rudely and shouted and treated as like garbade.
To clarify, we had no issue staying here, eventhough its 150/night +additional costs they asked such as taxes (1.90€ per person/night), garage place 15€, room card deposit 10€
Moreover, the hotel is by far not a 4 star hotel and it looks much worse than on the pictures. Everything is old, dusty, lights were not working properly, the light on the balcony didn't even turn on.
They charge you for garage while there are no places in the garage, and ask to leave yours car key to them to repart your car, which is not normal. Our car was parked in the middle so no cars could pass, and we had to repark it all the time during our stay, the outside parking was full and they were allowing other guests to park in front of the garage door, so everytime we wanted to take the car we had to wait 40+minutes.

I am very disappointed in all. Location it's great. Price of this i can't evan call it hotel especially not the 4 star hotel it's very high. For this amount of money you are not getting anything. Our appartmant was looking much bigger on pictures, so when we came we were very disappointed. Our balcony was so small less than 1m long. Older blond women on reception desk it's very rude and not professional at all, she was hungry for money, she was nice till the moment she charged us and then she was so unpolie and rude. For 4 star hotel this is not nice impression. Owner of this place was also rude to us. They are all fake. Only nice people were cleaning ladies and one guy who was caring luggage. I guess they are also treated very bad from their employer. Breakfast was not very rich but food was tasty. This hotel doesn't have pools, private beach, nothing. I don't understand for what people are paying 200€ per night. Definitely i would not recommend this place to anyone.

Horrible service ! Unprofessional. Making their own rules as they go... the worst experecince, save your time and your money , there is a lot of other places for the same money or even cheaper that is better then this is. This is false advertisement to lure people in!!!

Nice and clean rooms. Nice staff. Breakfast very bad. The hotel has a parking garage in the basement. But it is very tight and it is easy to ding and scratch the car. When you want to go out , or in you need to go to the reception to have them open it for you.