115 The Strand Hotel by NEU Collective

We've had our rooms burgled with no action on their part, so run away!

We had two rooms in your hotel, our friends were robbed in their room, the security of your hotel is deplorable, people can enter the rooms without being worried, we were made to wait several days to be able to speak to managers who are absent on weekends in the middle of summer, all this to tell us that we are not going to get any feedback from them, they send their employees who have no decision-making power to come and talk to us.

Please for your own sake DO NOT book a room on this hotel.
On top of not having the rooms initially booked we had the very unpleasant surprise to be robbed in our room.
Of course cameras were off at that time (how convenient).
Staff try to do everything possible to cover it….
It is a real shame because I love Malta and I know that this behaviour doesn’t represent the people of the island.

Some of our personal items disappeared from our room during our stay. We could tell that someone had access to our room and stole them (and we could later track them appearing somewhere in the living districts we never been to). We informed the hotel about it and explained the situation. However the operations supervisor was completely incompetent and lacking empathy and support for resolving the situation. Instead we were blamed for lying to them and no solution was provided except the stubborn „I trust my staff“ excuse. From this moment on the whole stay at the hotel had a very bitter aftertaste and the vacation was ruined.
About the hotel itself: The hotel is located right at the coast. For one week we stayed in an Executive Room which had a view to the side street. The room was spacious and the bed comfy. For breakfast we went up to the Executive Lounge with a stunning view over the bay area and Valletta. The breakfast itself didn‘t change during our stay. The coffee at the breakfast was very bad (felt like the instant powder one), rather go for tea.
We don‘t recommend this hotel and will not return in future.