Grand Hotel Excelsior

Excellent hotel and superb location for visiting Valletta (10 minutes walk to the City Gate and the bus station). We booked for 5 nights and at check-in were given a complementary upgrade to a sea view room. What a room! I was hoping for a high floor. Reception was level 6 and we were given a bedroom on level 2. The porter asked which room we were in and when told said it was a very nice room. It was. The balcony was directly facing the small harbour where coincidentally some yachts were preparing for the Rolex Middle Sea race (please see photos). Many of the crews were also, not surprisingly, staying at the hotel.
The room was very spacious, clean and comfortable. The en-suite had a combined bath and shower and quality toiletries.
The room was very quiet.
Breakfast was very good with a wide hot and cold choice.
The staff were all very friendly and helpful. There is also a complimentary shuttle to the City Gate / bus station area every 20 minutes if needed. Would we stay here again? Definitely.

It is supposed to be a five star hotel, unfortunately it is showing signs of fatigue. The tiles in the bath room are chipped and has become hard to clean as a result. The carpet feels old as well. However, service remains good and the breakfast offers a good choice. There is a small private beach which allows bathing in the sea with fish swimming around you, which was very pleasant.

We visited this hotel last year and loved it.
However we’ve recently been back and had to wait till well after 3pm for our room (check in 3pm)which meant we wasted a lot of our first day.
Also bar service was poor. It seemed there was no one in charge even though there were plenty of staff and those making drinks had little training, particularly if we ordered cocktails. Even a beer took 15minutes to arrive and waiters were hanging around waiting for drinks. The waiters were full of apology but that shouldn’t have been necessary.
Service at breakfast and in our rooms was very good.
Just very disappointed!

This hotel is in a tremendous location for visiting Valletta. Hotel itself is good, with comfortable rooms and beds. The pool area is excellent, with a large pool and also access to swim in the sea. Plenty of shaded areas and an attentive bar staff. The indoor bar areas and public areas are perfect for meeting or to grab a small meal and a drink. I wish the hotel had a good restaurant, but there are just basic small places to eat, not a formal restaurant. But that was okay as we walked into town where there are many good restaurants. So all in all, I can’t rave about the hotel, but also no real issues at all. If I was returning to Valletta, this is where I would stay.

After booking to come, I saw numerous negative reviews of this hotel which made me quite skeptical. However, our stay on the whole was pleasant. The hotel is in a great location; it’s a 10 minute walk into Valletta (although there are a lot of steps) and we enjoyed numerous trips and dinners there throughout our holiday. Both the indoor and outdoor pools are lovely and there are always beds available to use. Rooms are air conned well and were cleaned to a high standard daily and staff were always pleasant and polite.

However, there are certainly a few things which could be improved. Starting with the service - on the whole, the service was poor. Staff are very busy which makes me wonder if the hotel is understaffed; we had to ask numerous times for the same thing on several occasions, at breakfast no staff member approached to ask if we wanted tea or coffee - we had to go and ask them ourselves each day and one lunchtime, we waited around 20 minutes at the pool bar before our order was taken. One afternoon, my partner’s shorts also fell off our balcony onto the roof below; they were easy enough to collect via using another room’s balcony but we had to speak to reception four times before this was done. Another issue was around half of the umbrellas by the outdoor pool were broken meaning shade was limited, even though it was 30+ degree weather, plus the steps into the sea were extremely slippery; we witnessed two people fall on the same day and said to the staff they should put a sign up. Finally, the prices of drinks were ridiculous - €5 for one glass of Diet Coke, which was flat and tepid. The fizzy drinks from the pool bar are poured from large 2L bottles meaning they’ve gone flat and they aren’t kept in the fridge.

On the whole I would stay here again, but for a 5* hotel there are definite improvements to be made.

An absolute pleasure , from our first greeting by Concierge and our welcoming drink right through to our departure . The staff were a joy to deal with . The pool and and small beach area were perfect . Food was perfect ! Not a complaint and we know because the reception was busy when we checked in however , this does need a little tweak to streamline this part of the experience . Breakfast was amazing as well as the staff that attend to you in the restaurant . Pool and beach area are well staffed and drinks and food can be orderd with a very short waiting time . Rooms are clean and well turned out . The view across Valletta harbour and our pool area was amazing . Valletta is only 15 minutes walk and you can order hotel transport to get you where ever you need to be on the island . Very welcoming , professional and would definitely go again
Highly recommended

We've had a wonderful stay here. The hotel is lovely, the staff are great and rooms very spacious. Even though it is a big hotel it retains the feeling of a smaller hotel and never once felt overly busy.

Went here in 2018 and we loved it and decided to go back at end of May. We loved our stay and breakfast was excellent as were the staff serving and also cleaning staff. We were a bit disappointed with the Superior room we'd booked. The room was clean and no complaints re that but the shower curtain was well by its sell buy date and looked very grubby and sink was cracked also. The Hotel itself, we think, just needs painted inside and out and carpets shampooed but we would go back as the staff were excellent and so close to all amenities. We had 2 years of covid and I'm sure once hotel gets some money in they will address the matter. It is beautiful.