Diamond Resort Phuket - SHA
Rooms and prices
Description
Hotel opened in 2018. In this hotel 292 rooms.
The distance to the nearest airport is 20 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
People no matter the age stay for THB 450 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - WiFi is available in the hotel rooms and is free of charge.
- Pets are not allowed.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, No prepayment
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Garden
- Terrace
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- Hairdryer
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Microwave oven
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Nightclub
- Fishing
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Pool facilities
- Fax machine
- Conference Hall
- Diving
- Snorkelling
- Fitness facilities
- Golf course (within 3 km)
- Doctor
- Sauna
- Spa
- First Aid Kit
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Diamond Resort Phuket SHA, Bang Tao Beach, Thailand
Map
Reviews
However I have major concerns:
1. Bed sheets were stained.
2. Towels also stained.
3. Air conditioners are located in very bad areas so it is very easy to get hit by cold air.
4. The battery of my hotel room door goes dead and they replace it.
5. The total cleaning of the room floor was poor.
6. As you typically in the forest be prepared with mosquitoes spray to protect your self.
As i mentioned the service and staff was great however I was very concern from these stained towels and bedsheets.
Pool is nice size and they have a free shuttle to the beach which is not more than 20 mins walk too .
U don't have too many things nearby, u need to go a bit further if u want some life.
All the staff was super helpful and friendly. But special thanks to Mr. Ton who always helped me find the best places to visit.
The complementary shuttle service to both areas is AWESOME and is, in our opinion, a must. The road is very busy to walk on with no pavements.
Hotel good overall...a few little things probably ensure this is still 4 star than 5 hotel:
On arrival we were given only one room key and informed that we will need to pay a penalty if we lost it.... ? Also during check in, having to pay 1000Baht/night security deposit and then having to wait 10 minutes at checkout until housekeeping check the room was not damaged in any way...? All very odd and not very trusting. We are 2 adults + 1 kid what exactly do they think we will do...
Housekeeping: only one toilet roll per day (we ran out twice in two days)...shampoo and shower gel not replenished daily or quantity increased to take account of room occupancy.
Other than that, daughter loved the pool, we loved the cocktails and the staff really friendly.
Food lovely. Onsite restaurant quite expensive ...especially breakfast. Cheaper and better F&B options at the beach or nearby.
Would stay again
Staff are all (the ones we have been in contact with) very friendly and cant do enough for you apart from one male receptionist, who thought it was OK to talk to us like we were children. As he had already told, someone we met on the trip, about the hotels pool towel arrangement we should also know how it works. Felt like I was back as school. The gent who bought our bags to the room tried to sell us a boat trip through his uncle, he would just need our card details.
However, the hotel is rated 4☆, the rooms are pleasant and big enough for the 2 of us. Information about the hotel is well written and left in the room, along with qr codes with menu for room service. The included breakfast which was nicely cooked , with eggs made to order, wide selection of pastries and fruit, along with the usual breakfast items in ample quanities.
There are not enough sun beds for the size of the hotel and even though it states no booking of beds (leaving towels on them), it was done regulary and some folk believed that because their room was facing pool, that the beds outside were for their use only and we saw a heated arguement amongst some guests.
The hotel also provide a free shuttle service to the beach and a shopping/restuarants centre, (boat avenue, well worth a visit ) but you need to book your return journey in advance, which somrtimes isnt ideal, if you over run in time etc but a tuk-tuk from the beach is only 100bhat (abiut £2)
As I stated we stayed 5 nights, the bedding wasn't changed once and the towels were picked up from the floor and placed back on towel rail, floor not swept, toilet roll not replenished, also in the information, as Thailands water not safe to use, they will provide 2 bottles of water per day, this also was hit and miss, we got it once we asked for it.
We wouldn't recommend this hotel is you are looking for a 4☆ experience.
If you do venture here almost opposite the hotel there is a chinese restuarant (sells some western food too) called green leaf, food is lovely, staff are very friendly and prices are great, well worth a visit
There aren't any side walks for the beach or boat avenue. There is a shuttle that you need to book in advance however.
The pool was too cold for us to stay long in the water.
We had breakfast once and paid 390 baht. Which was ok.
The 2 bedrooms room is a joke to be honest. This is like a living room with a glass curtain and a bed. Too small for 4 people.
The staff is very friendly and every interaction was a joy
Frequently asked questions about Diamond Resort Phuket - SHA
How much does it cost to stay at Diamond Resort Phuket - SHA?
The cost of living in Diamond Resort Phuket - SHA depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Diamond Resort Phuket - SHA?
You can book Double Junior Suite, 2 Bedrooms Suite, 3 Bedrooms Suite, 3 Bedrooms Pool Terrace Suite, Deluxe Double Suite, 2 Bedrooms Grand Deluxe Suite, Grand Deluxe Pool Terrace Suite, 2 Bedrooms Grand Deluxe Pool Terrace Suite, Grand Deluxe Double Suite, 2 Bedrooms Penthouse in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Diamond Resort Phuket - SHA?
Check-in at Diamond Resort Phuket - SHA is possible from 14:00, check-out is until 12:00.