Twinpalms Phuket - SHA Plus

Such a beautiful place!

We spent 5 days at this gorgeous resort and loved everything it had to offer.

Stats:
- 5 days in January 2025 (high season)
- paid fully with Hilton Points, utilizing the 5th night free, in total we spend 200k points which was a fantastic redemption value.
- diamond (or gold ) status with Hilton will also include free breakfasts

Speaking of food, breakfasts were great! We did not eat dinners or lunch at the hotel, but their breakfast buffet is exceptional. Lots of fresh fruit and fresh juices, it honestly reminded us of much more expansive and larger hotels.

The rooms were great and very comfortable! We were pleasantly surprised by how much we loved their firm mattresses! The only cons and the lack of vent/fan in the bathroom.

Notes:
- because we were there in the high season and most rooms seemed full, we did not get upgraded even with the Hilton Diamond status, but it’s not surprising as it’s not a Hilton property, just a partner. But you may have better luck!
- the traffic in Phuket became a disaster in the past several years so be sure you understand the consequences of selecting the location of your hotel. While this hotel is located very nicely in theory, no place in Phuket is easily accessible anymore. The closest big town is Bang Tao, you might as well walk 40 minutes instead of sitting in a stand-still traffic for 1.5 hours. Same applies when you want to travel to Patong, be prepared to spend 3-4 hours of your day being in car (unless of course you leave early morning and come back after midnight). The good part is that the hotel itself and the surrounding area offers enough to never leave the area at all, which what I would suggest.

My partner and I recently stayed with Alex & his lovely team at the Twinpalms Surin Beach.

My partner and I couldn’t have been more pleased with the experience.

From start to finish, staff were attentive, friendly and welcoming. Going above and beyond to make sure our needs were met and always with a smile.

We had a minor maintenance incident in our room, at the same time my partner was also sick and needed rest and peacefulness, almost immediately we were upgraded to an incredible room at no extra cost as to ensure my partner was comfortable and so they could attend the minor maintenance issue at our previous room.

Rooms were spacious, clean and beautifully presented. With a dressing down of the room each evening.

The location is amazing, just a short walk across the road to the beach, and conveniently located to nearby restaurants, shops, convenience stores.

The resort felt every bit of luxurious as you could hope for, and the daily breakfast was a highlight.

Thank you again Alex and his incredible team of staff.

Will 100% be back and recommending to anyone that will listen!

🇦🇺 🫶🏽 🇹🇭

This hotel was exceptional.
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My wife and I traveled to Phuket with our 2 kids.
We felt very safe.
They were accommodating to our kids.
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We had a duplex with private pool, but the basic rooms were nice as well.
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The staff was so helpful the entire time.
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Beach was a short 250-300m walk straight from the front of the hotel.
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I would 100% return.

Great "Sunday brunch"!

The moment we were collected from the airport the service and staff were above and beyond our expectations. Attention to detail, the helpful staff who can not do enough to make our stay perfect. We stayed in room 77 as part of the sandbox scheme and we stepped from our patio straight into our own pool. The room was spacious and well kept. The food was fantastic. The beach is across the way and is awash with an array of amazing street food. Have a massage on the beach!

One of the best places in Phuket. The room, the staf, the food and the beach.

A wonderful top-class hotel, with excellent service, delicious breakfasts, spacious rooms with balconies, a fresh pool, a gym and even a library. Very calm, quiet and beautiful!

Our first pick in the phuket sandbox plan.
Really nice resort,rooms are good size and perfect beds.
A big thumbs up to the manager khun Eak and the whole staff!
Super friendly all the way...
Location near the beach and some good restaurants nearby.