The Pavilions, Phuket - SHA Extra Plus

This is truly a 5 star hotel experience from when you step out of the vehicle all the way to check out. The staff is very kind and hospitable. The amenities are plentiful and extremely clean. Everything is modern with Thai design all around. We stayed in a villa and it was the best stay we had in all of Thailand. Absolutely worth the stay. The only regret I have is not staying here longer.

It was our first time in Phuket, my partner and I cannot express just how wonderful our stay was with The Pavilions Phuket!

We were taken aback by just how big the resort was and how we had to take a buggy to get around – we felt so pampered and spoiled. All the staff were so lovely, friendly and always welcoming us with a smile. There was a staff member who I forgot to get her name but she helped us check in smoothly and even helped us with ordering room service late at night because we were hungry (our flight was delayed and we didn’t get to The Pavilions until 11:15pm – room service finishes at 11:30pm). I would love to thank Cee (C) who helped us with booking our island day activity and helped book us another room for us on the day we were checking out because we had a late flight on the day we were checking out and didn’t want to be stuck at the airport or anywhere for long hours waiting. I would also love to thank all the staff who drove us around in the buggy and recommended places for us to visit during our stay. We went to the morning breakfast buffet at the Firefly restaurant every morning that we were there, and the staff were friendly and attentive to our needs.

We stayed in the Spa and Pool Villa and can we just say we were stunned at how big it was. We had our own private outdoor area with a private pool, the living room with its big spacious sofa bed, the bedroom with a big comfy bed and the spacious bathroom. We did not end up using the Spa room that we had so we will have to come back and use that room! And then on the last day when we checked out, we moved to the Tropical View Suite until we departed to the airport and the room was really nice too.

Our trip ended too soon and the staff all sent us off with a smile and wished us a safe trip back home and to come visit again soon. We would love to come back again one day.

Another big thank you to all the Reception staff, Buggy staff, Restaurant staff, Room Service staff and Cleaning staff for making our trip so amazing, comfortable and welcoming from the start to the end.

The villa is near-perfect. From the big pool, to the warm bed and cold air-conditioning, to the comfortable sofas, to the GREAT customer service, and even better food, everything is great. Don’t get me started about the view, the view from everywhere in the whole hotel from the lobby to the villa is so beautiful. However, there are only a couple flaws, which should be rather easy to fix, the internet does not reach the third floor, and the stairs inside the villa are very slippery, but in summary, 9.9/10 heavily recommend everyone visiting Phuket to come here.

Beds are comfortable, rooms are big and wide, the sofa in the living room is the biggest ive ever seen, but they're more likely suitable for couples, not for friends or family since the main bathroom has clear glass doors that opens to the master bedroom. Breakfast area is great and the food is good. Their service is not bad, but the buggies sometimes takes forever to pick us up, and that makes a big delay. I recommend if during peak time they add more drivers/buggies.

It's located away from the beach, and shuttles schedule starts from 1:30 pm. To take you there.

We booked the pool penthouse. We stayed here for 8 nights and it was a great stay. The only thing that I did not like was how the hot water wasn't really working for the showers,but it was working for the bathtub. The room is great,however on the 2nd floor,there is an odd scent coming from the bathroom.I think it's the bug repellent they have. After a couple of days I got used to the smell. I liked how our room was private,had a lot of space and a nice view. The staff is very friendly here and works hard to make sure guests are comfortable. The only con I would say is the hotel is kind of far away from the main Phuket tourist places,but it's a nice drive. A lot of our drivers were saying how nice the hotel is. I loved how secure the hotel was too. If I ever come back to Phuket,I would like to come here again.

Review on the Pavilions, Phuket:

Check in:
The overall check in speed was quick and the service was professional. Regarding my personal expectation, I was disappointed little bit about the room assignment as I stayed in this hotel over 5 times already, and I drove car to this hotel every time, how could the staff assigned me a room which is far away from my car parking space. Be honest, just my personal expectation, not the hotel's fault. I just think that the hotel could do it better and the guest would have a better experience.

Catering part:
Regarding the catering part, I am glad to share my experience. Firstly, I was quite enjoying to have a meal during my breakfast time. There was a staff, called Meow, she was professional to serve us with a sincere smile. Simultaneously, other staffs were also professional during our breakfast time. However, there was a male staff to serve us on Monday, he did not ask us whether need to add the vegetable into the omelette, but Meow did ask us every time. Please catering manager pays a good attention on that training, it is very important for the guests' meal experience. Thank you.

Secondly, my wife and me were having a very wonderful meal in Alto Italian restaurant. They are professional on serving their guests with all aspects, such as chit-chatting with us to ensure that the guests won't be bored. Moreover, the view was awesome and perfect for couple! Deserved to come and don't waste a chance to enjoy the sunset! Only one shortage I would like to mention that's the mosquito 🦟, I was bite over 10 times after the sunset. I know it's hard to control this matter, but I still wanna reflect this situation.

Overall:
All staffs are friendly and professional, we would definitely visit this hotel again in a nearly future. In its location, it was around 7-10 minutes driving distance from the famous western hood "Boat Avenue". and I have paid attention to the taxi centre which is locating next to the hotel, so I guess that would be also grateful for guests who did not drive.

To Hotel, please potential increase the quantity of running machine (i.e. only one currently).

Besides, the hotel shall consider to upgrade their loyal fans since my family and I always choose to stay at ur hotel over 5 times (sometimes under my name, sometimes under my family's name)... but of course, this is just my personal impression, you can ignore my message.

My wife and I recently embarked on a delightful 9-day holiday in Phuket, and our stay at the Pavillion Pool Villa was nothing short of exceptional. From the moment we arrived, we were greeted with breathtaking views and an abundance of space within the villa. The room service surpassed all expectations, ensuring our comfort and satisfaction throughout our stay. The hospitality extended by the reception staff, restaurant servers, and buggy drivers made us feel truly regal. Without hesitation, I highly recommend this sanctuary to anyone seeking a restful and enjoyable retreat.

We loved staying at The Pavilions! It felt very secluded, but close enough to explore everything around us from Banana Beach to Boat Avenue. Would highly recommend renting a scooter, not only helpful to get around the property due to hills and size of property but made it easy to go out and explore everything around us. We got a garden room and loved it as we got our own little private yard with other rooms above. Morning breakfasts were delicious and the whole staff was incredible and helpful.

My wife and I had a wonderful stay at the Pavilions. The staff were amazing always greeting you with a smile and service was top notch.The location is a little far from the beach but they have a shuttle to take you down to Bang Tao Beach daily or like us you can hire a scooter and have the freedom to explore as you like. Bangtao beach itself is incredible and was definitely our favourite beach we visited as it wasn't too crowded. The hotel had daily activities and their own app which was handy to make reservations or to organise buggies or taxis. Had a great massage at the spa and the sunset at 360 Bar was impressive with great views looking out over the coast. Overall very happy with the Pavilions and would definitely come back

What an amazing vacation thanks to The Pavilions Phuket. Upon arrival, we were greeted immediately by Sharon who provided us with flowers and cold beverages. The check in process was such a breeze. We stayed in an oceanview pool villa and I must say we were blown away! This villa was absolutely beautiful and so grand. The pool was definitely my favorite because of the amazing views. Every morning, our villa was cleaned and we were provided with fresh towels. The resort itself is also amazing. We had breakfast and a dinner at Alto and the food was great, breakfast was definitely a favorite. Also, all of the staff is very friendly and polite. They were able to answer all of our questions and provide us with information regarding tours and markets. My husband and I cant wait to visit again. Thank you to the staff for going above and beyond. Highly recommend staying at The Pavilions Phuket.