Bauman Residence

As a first timer in Phuket, Thailand we had a great time in Bauman Residence! I came with my family and we absolutely loved our stay! We stayed in a family suite with City view and the room was amazingly spacious. Prior to our stay, I told them that it will be a belated birthday celebration for me and they made our room extra nice by adding a welcome birthday decoration on the bed, it was really sweet. The staff are friendly, especially the foreign staff. Most of them were very accommodating and always wear a smile on their faces :). The breakfast is good for it's price, thumbs up to that too! If I am to make a suggestion is about the toilet/shower area as it can be very slippery specially after taking a shower. Maybe a safety rag can be placed inside the shower area to avoid accidents. Otherwise it was a superb experience for us. We will definitely recommend this hotel to our friends and colleagues who may want to visit Phuket, Thailand too!

My, experience in this hotel was superb especially the rooms were very spacious the pool was kept clean the water massager in the pool was so relaxing, the food was tasty and we had many choices

Everything was perfect except The staff. Make sure you book pool view room city view is construction. The front desk staff at this location are HORRIBLE.

I arrived early 2.5 hrs before check in. When I approached the desk agent ( She was wearing a hijab) she was very rude. I inquired about a bag drop, and a lobby restroom. Very standoff ish, and a general non welcoming aura. Then walked over this Philipino woman Name FRIDAYY. She was very pleasant. She was AMAZING. She pre checked me in (a policy at the hotel for when you arrive early). She literally addressed all my concerns (money exchange, SIM card, breakfast etc) . She should be managing the place in my opinion.

The next morning I came down for breakfast and my room didn’t have breakfast included. I was under the impression that it did. I was mistaken. I went to the front desk to pay the USD $5 for the buffet. I was given a receipt. However it wasn’t the correct coupon for the breakfast. When I returned with a picture of what the kitchen staff said I needed I was SCOLDED by a very flamboyant front desk agent named AKMAL. He was very nasty very rude. In fact I couldn’t even finish explaining what I needed to the female agent who was helping me. He literally stopped what he was doing jumped over to us and then yelled while pointing “the kitchen is over there.” I almost got arrested but I didn’t react.

I asked to speak to the manager. FRIDAYY who Introduced herself the day before as guest services relations came to address my concerns instead. I let her know I’m on VACATION in a beautiful place that I PAID TO STAY AT. Nothing was FREE. I’m not going to be mistreated. She used the cultural + Language barrier excuse. I let her know that unfortunately is not good enough. The front desk staff needs to take CLASSES. Being welcoming is universal. I speak 3 different languages if there’s an issue where your not understanding someone or something ask them to hold on and get someone who does. Pointing and yelling is NEVER ACCEPTABLE. She heard my concerns and she also fixed my bed inwhich was very hard. The staff were a little bit better Over the remaining 5 days. They were literally the only issue.

I'm so blessed to have met you in phuket that Miss May June the manager of Bauman Residence's thank u very much for your generosity to us. The hotel has very beautiful and satisfying experiences .The staff were friendly and helpful. Continue your good service to us God Bless u all 🙏❣️We'll be back again🙏❣️

Absolutely loved the stay at bauman residence. Great for families. Loved the breakfast. Big spacious public pool, big rooms for families. They have hotel towels you can take to the beach, a taxi service, exchange rate station, close to everything, staff are amazing and they know English

Amazing service!! The staff are very polite and customer oriented. Had difficulty finding the place as it's currently under construction and the name of the place isn't anywhere on the building. The pool was a delight to enter. It was chlorinated as all pools are. The happy hour cocktails were nice but a bit too sweet to my liking. The buffet breakfast had a vast choice and the food was average but expensive. It is quite close to a lot of things so plenty to do while there. Will definitely stay here again!

Not many people relatively quiet, staff were nice, the pool also didn't see what people are visiting. Go to the Jiangxi cold to walk 1 km around very convenient, then walk for 1 km is Patong Beach.

Most of the Chinese people, the environment can also, is the quilt the more humid, the sleep uncomfortable