Four Points by Sheraton Phuket Patong Beach Resort

Service was fantastic- service staff were attentive and made family feel really at home! breakfast and dinner buffet spread was commendable ! Variety and quality is real bang for buck! Pools were lovely too. Only gripe is that room walls are thin hence anyone walking through- coming back late at night could be heard loud and clear. Overall still a very lovely resort !

Overall great experience. Staff is super friendly pools are great and breakfast is amazing. We had 2 small issues. Our rooms didn’t have a window we could open so it was a little bit smelling from mould. And we had a very noisy neighbors. Other than that everything was great.

I picked this hotel for the first two nights. Because after a 23hr two day flight. I just wanted a place where I can recoup for a couple days before I go in another hotel and let party begin. Upon arriving, the staff is outstanding. There is a front desk employee by the name of Peach. She is a great example of professionalism and friendship at the same time. She will be a general manager of a hotel in the near future. I appreciate her being my first impression. As far as the room goes. It’s your standard room. The temperature in the shower takes a little getting used to. The light switches will turn on one light and the next day turn on a different light. Those things are extremely minor. With all hotels that are on the beach or close to the beach. You must leave the AC running constantly. If not, you do get that beach misty smell. The room was comfortable. The bed was comfortable. The food, breakfast buffet was excellent. Dinner buffet was excellent. The girls that worked the lobby bar have an extremely hard job. I watched a lot of rude guests interactions. They handled it extremely well. They always gave me a smile. They always welcomed me. They were definitely a highlight of the hotel also. This hotel is definitely for families. Two different pools and the north location makes it a different feel from being a little south. Beach across the street and there were many things within walking distance. I recommend this hotel if you just want some relaxation. Maybe book some tourist tours. But if you want the party scene, I recommend definitely moving south. But it did enable me to recoup for a couple days from the jet lag. In comfort.

It’s new and clean. Rooms are pretty standard. The gym is nice and adequate. The range of channels on TV seem more for business than for leisure. Breakfast spread is good. Food is generally nice, again nothing really stands out. Thai spices seem to be toned down. Service is good. Four Points Sheraton is what one would expect from a well run hotel (group) but there isn’t very much the wow factor.

Great hotel to stay especially for beach lovers and those who love swimming pool. The Deck Beach Club is amazing, infinity pool facing the sea with the DJ spinning out nice numbers. Guests can also choose to stay in rooms with the swimming pool just outside their balcony. Love how the fire hose cabinets are camouflaged with beautiful paintings. Room is spacious and clean. Good morning buffet spread too.

Room is clean and good location, across street from the beach. walking distance to Bangla Rd, street vendors local food stalls right near at the hotel. Love the swimming pool next to the street across the beach. Laying on the pool chair drinking cocktail and watching the sunset. Staff are super friendly and welcome. Breakfast buffet was good and have many varieties.

I don’t usually write reviews but this hotel deserves a special mention. During the end of our stay, my boyfriend and I became sick with mild gastro/food poisoning. The hotel called a doctor to come to the room and give us antibiotics and a drip, the staff sent complimentary breakfast and dinner up to our room, as well as extra water and towels. Not to mention, the duty manager reached out to me on WhatsApp and payed a visit up to our room checking if we are feeling any better and if we would like any assistance with anything at all. Absolutely amazing service, nothing like I have received anywhere else before. Not to mention, the hotel itself is amazing aswell. The facilities are great, perfect temperature pool, amazing breakfast buffet, great air conditioning in room and great location. And the staff are very kind and helpful. Could not recommend this place enough.

Everything was perfect.
I stayed in standard king bed room.
Room was not too small.

Especially, check in was very present.
At the priority receptionist " Peach" was charming, kind and very professionally serve the customer.

Parking lot located under swimming pool, my car was avoid direct sun.
Not easy to have covered parking in Phuket, Four point Marriott have it. :)

This hotel is not close to walking street but I like it because of less traffic and less congestion.

Highly recommend this hotel of you like to stay by Panto v beach.

I recently had the pleasure of staying at Four Points, and I must say, the experience was nothing short of exceptional. From the moment I stepped into the hotel, I was greeted with the warmth and hospitality that one would expect from a top-tier establishment. The hotel itself boasts pristine facilities, comfortably elegant accommodations, and amenities that cater to every need of a traveler.

A highlight of my visit was interacting with the hotel staff, particularly Mr. Ralph and Ms. Hannah. Mr. Ralph's attention to detail and proactive approach to guest service significantly enhanced my stay, making me feel valued and well-cared for. Ms. Hannah, the Reception Manager, was equally impressive. She handled a personal concern of mine with such professionalism and grace, ensuring that the issue was resolved promptly and to my complete satisfaction. Her dedication to guest experience is truly commendable.

It is clear that Four Points isn't just about luxury and style; it's about a culture of genuine care and exceptional service. The team here, led by remarkable individuals like Mr. Ralph and Ms. Hannah, truly understands the essence of hospitality.