Holiday Inn Resort Phuket, an IHG Hotel

We got a family room for 2 nights. The staff were very friendly and the service was good. The morning buffet was okay, not as good as we expected. But the rice noodles are very good. The water quality was bad, the water for washing face is not clean. Looks like sandy-colored. The drinking water provided is not drinkable. I got an upsetting stomach after drinking the water. The bed sheet for the double bed was clean until I found an old blood stain on the sheet.
Great location though. Close to restaurants and everywhere. And the swimming pools are the best! Kids loved them!
Generally ok.

Thank you so much to the staff that made our stay memorable and great! Phuket is the best holiday place for me with my hubby and it never disappoints. We always love to come and spend our special moments here in Holiday Phuket! We love the staff and the place! Thank you so much for your genuine love and warmth to your guests. Special Mention to PM, thank you so much for being the best in what you do to make us feel much welcomed
See you next time. Much love to everyone ❤️❤️❤️

The hotel is amazing! The rooms are clean and comfy, and the staff is super friendly. The manager named Jojo is so accommodating. He’s making sure you have a very good experience staying in the hotel. The location is also great, close to all the fun spots. We had a fantastic time with my friends and will definitely come back!

We had an outstanding 10-night stay at the Holiday Inn resort. The accommodations were excellent - the beds were extremely comfortable, and the rooms were nice with roomy, updated showers.

The dining was top-notch. With four on-site restaurants, all providing 5-star quality cuisine, we had a wonderful variety of options. The breakfast buffet in particular was a standout, with an outstanding selection that we enjoyed daily.

The resort amenities were fabulous as well. The pool area was beautiful, with a large pool and swim-up bar that provided a great space to relax.

What really made our stay phenomenal, however, was the exceptional service from the staff. Every employee we encountered was so friendly, helpful and accommodating. Any request was met with a warm smile and first-class service.

The location was also ideal, within easy walking distance of the beach, stores like pharmacies and 7-Eleven, local restaurants, and plenty of shopping. You could find everything you needed just steps from the resort.

Overall, we had a truly memorable vacation at this Holiday Inn resort. Between the comfortable rooms, delicious dining, great amenities and amenities, top-notch service, and prime location, it provided the total package for a relaxing yet convenient beach getaway. We would highly recommend it to anyone looking for a sunny vacation spot.

We were able to get a room at short notice at a good rate. Location is great, near the beach and plenty of restaurants nearby but not too close to the noise and nightlife. Staff are friendly and courteous. We did observe mould in shower. Rooms and facilities are getting dated. I did find it odd that you are assigned only one pool to use. They actively patrol and turn away guests who are not “entitled” to use the nicer pool. Why not allow all guests to try all pools? Great kids club included. Did not partake in the breakfast option but heard that was very good. There was some kind of gastro bug going around the hotel during our stay, possibly from the pool water. There could be some better preparations for cleaning and sanitising high touch surfaces like doors and lift buttons to help with this as well as more sanitiser stations on every floor, not just ground floor. Great information about the history of Phuket for anyone interested as well as the Boxing Day Tsunami. The happy hour menu at the pool always seemed to be missing, the staff not bothered to help, despite seeing me wander aimlessly to all the menu stations. Overall a pleasant stay and would return.

It was clean and decent. Location was superb. Where do I think they dropped the ball? Well, 1) the large open air lobby has no fans (other than for staff), so waiting there in the heat and humidity was tough. 2) for some inexplicable reason, the pool only opened at 8am and closed by 7pm when there was still daylight out. 3) the doors/windows are not sound insulated so you hear everything from vehicles backing up in the lot next to the hotel, bags being wheeled and people talking in the corridors outside the room. 4) the curtains in the room don't reach all the way down to the floor so you have light that comes in once day breaks. 5) the toilet flush and bathroom made all kinds of noises when used, alerting everyone in the room. Such a prime property, just needs a little thought put into the operations. Staff were all very friendly and helpful.