The Donovan at Miami Beach

One of the worst place I ever stayed. Stinky (they put a car air freshener on the air conditioner once you take it off the room has really bad smell of mould, feels very unhealthy to stay there), uncomfortable and dirty bed with dog hair everywhere. Yellow and sweaty pillows. Hair and dust is everywhere from floors to the shower and kitchenette. Cleanness is 0. Avoid if possible.

shower handle fell off as soon as i touched it. no hot water, no shampoo, no soap, no utensils to eat anything, paper walls- i can hear everybody around. for a “new” construction this is unacceptable. these hotels are simply money magnets w no real maintenance done on it. the door had a flimsy latch lock beside the key code lock. the housekeeper banged on the door like the police to get us out barely past 11. i tried calling the number they had posted on the office door, since no one was around. no one answered despite multiple calls. this was a horrible experience. will not recommend or visit again. these people have a disgusting idea of how to conduct business. i’ve been to motels w better service. save your money on this one.

Do they have a phone number that works? I’ve been trying to get my deposit back since April and their phone number is not working. Last time I spoke with someone they said my refund would be processed and nothing. Can I get in contact with someone so I can get my refund! I’m starting to feel scammed here.