Berkeley Park MGallery Hotel Collection

Horrible management. Absolutely horrible. The guy that sits in the lobby during check in is lazy he doesn’t move an inch or help out the guests. I checked out early and left Miami because of the hurricane that’s coming, as most people did. And the management said they will not refund me or anyone despite that there is a major hurricane headed towards Florida. They declined mine and 6 other guests refund request. I’m not sure what they got out of keeping our money but avoid this place if you can. Every person working here has the worst attitude

This is the worst hotel experience I’ve ever had and I travel for a living so this tells a lot.
I was booked for 2 nights and fully paid. I added an extra day before my stay so when I arrive earlier than check in time I would have a place to stay. I called them days in advance to let them know what’s going to happen. After a very long flight with little to no sleep I arrived to check in and was told that the room was cancelled because there was nobody who checked in the day before. The front desk was so arrogant and obnoxious handling the situation as if it’s my fault. It was March 20, 2022 11:00am. She insists that it was the hotel policy to cancel an already paid booking if no one checked in even though I called to inform them about the situation. She kept saying that all hotels do that and that is the hotel policy. She seems to insist too that I didn’t call and tried defending what happened instead of being apologetic about it and find a solution. She told me to sit and she’ll figure out what she can do. She then proceeded to assist about 10 other guests checking out. I felt like a fool being the only Asian guy in a room full of white people being assisted by this lady. I had to wait for her to finish assisting everyone before she assist me. I’ve wasted so much time which is the whole point why I booked an extra day to avoid wasting time. Had I not started to raise my voice on her, she’d keep treating me obnoxiously like I wasn’t a paying customer. She eventually said sorry and proceeded to explain that I’ll have free towels blah blah blah. No one cares about the free towels. For everything that I had to go through that is quite an insult to be honest. I feel like I would have been treated differently if I was white or something. Any other decent hotel would have offered so much more for the incredibly inconvenience this hotel has put me through. IT IS THE WORST HOTEL EVER.