Courtyard Washington, DC/U.S. Capitol

My stay was awful do to nasty and unacceptable customer service of a manager named Kyan.The place is nice and the rooms are comfortable but this one person made it all a nightmare when he approached my room door banging loudly demanding me my wife and our kids to leave. Instead of professionally coming to communicate with adults this employees admitted that he chased my 11 and 12 year olds from the pool all the way to our room.I asked what was the problem and the 1st thing he said was we had 30 minutes to evacuate the building. I then informed him I’m an ex employee of Hampton Inn/Hilton and his actions aren’t acceptable in this field of work then he began to explaining what happened with the children in the pool .I don’t know what this guys motive was but we peacefully left .I won’t be coming back and I’ll make sure not to recommend anyone .

Hotel isn’t worth the money , isn’t worth the stay , the sheets and washcloths were dirty. They never changed them. Hotels front desk agent Nicole had a nasty attitude. She made my check in very complicated. I had to go back and forth to my car 3or 4 times. This hotel is very inconvenient unless you’re a platinum member.

First they couldn't find our reservation that I made through a third party website. I had to call the company I booked through and they had to call the hotel. They comped us breakfast for the issue, so that was nice.

Then the room air conditioner didn't work. They sent maintenance up to look at it, but apparently they couldn't fix it and never got back to us about changing rooms. I couldn't sleep last night since the room temperature was about 76°. I went from sweating my A$$ off to freezing when the circulating air blew over my soaked body. NOT fun.

They "apologized", but did nothing else. The price that I paid was reasonable, but I won't stay here again. Seems like severe mismanagement based on my experience.

The hotel wasn’t pleasant at all, the receptionist gave me and my family false information. The breakfast was not good they serve you the same meal everyday which is French toast and had an after taste. The pool wasn’t clean it had hair in it the the room phone wasn’t working it was dead with no service also the attitude of the staff wasn’t welcoming. The best part was the housekeeping the service was amazing if I could give them thousand stars I would. But be aware of booking this hotel it’s not what you think