The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel

Checking into this hotel was an unpleasant experience. It took over 30 minutes. I booked direction through Marriott. Reception could not find our booking despite showing all of my confirmation emails from Marriott and reminders received the morning of check in. The way it was handled was unpleasant - reception (who were generally unhelpful) handed me the phone to speak to Marriott and Marriott said there was nothing they could do to help. Felt stranded for a little while. Finally allowed us to go up to the room and they would follow up with Marriott. The room was great though - clean, spacious, great view (level 6), The hotel is in a great location near Dupont Circle. Great for subway access and lots of great restaurants.
The pool was the main reason we booked here. We wanted to get back after a day of site seeing and have a swim. However they wouldn't let us in after 5 pm. Ridiculous. If I had have known this prior to booking I would never have stayed here.

I've been to this hotel for a few days. The position is very good, the rooms are good and spacious enough. Breakfast options are in decently big servings, which I appreciated. Never started my day hungry.

However something not really good happened and I think is 50% my fault 50% the hotel's fault. When I left I forgot a sweatshirt in my room's closet. The day later, I called them to ask whether they could keep it there till I could've came back to pick it up, and they told me that nothing was found in my room. Now, we both know this is untrue. It's a principle thing, the sweatshirt was like 200 bucks itself, I don't care about that. Those are the details that will not make me come back to this hotel.
I can totally agree that I have the initial fault of forgetting it there, but c'mon, what if it was something more expensive? It can happen to anyone.

The staff was fabulous - a big thanks especially to Elias at the front desk and Julio in the garage.