Hotel Perla Beach Club - All Inclusive

Hotel Perla Luxury (formerly Gold) is quite nice, with big rooms with a nice sea view, very close to the beach. However I would not return there and I can't recommend it because of the staff. The cleaners only sweep the rooms, they don't clean the bathroom and they do not replenish toiletries on a daily basis, so you may run out of shower gel or shampoo. I had to walk around the hotel looking for the cleaners to ask for shower gel. They don't make beds and don't change linen even if they see it's dirty, but they take time to make towel flamingos on unmade beds! They change towels once a week, and I got stained ones. The lobby bar staff makes the bar their private disco playing loud music all day, making it unbearable to sit in the lobby. The bartender named Barte (or similar) is plain rude - he turns up music extremely loud and when the guests look at him surprised he laughs at them loudly. The meals are ok, but similar every day and it's obvious new dishes are made from old ones to make savings. Lunch hours are too short. The A/C can't be turned off because even if off, it turns on automatically when you open and close the window or balcony door. The staff doesn't speak English. All in all, although the hotel meets the requirements of a five-star one, it rather seems like a three-star hotel. I hardly enjoyed my stay.

Worst experience we ever had. First holiday we had since pandemic started. Our first impression of the hotel definitely not 5 star. But that is nothing compared to what we experienced. Our first night at the hotel and we could hear draft from one of the windows i tried to close it and suddenly i fell on me(it was tipe if Window that opens upside) it was about 40-50kg and it was holding on few pieces of paper that someone put on the side of the window PAPER! Forgot to mention we have 2 year old that was sleeping on the bed underneath that window. I don't want to think what would've happened if there was stronger draft and that windon falls by itself. No sympathy from the staff whatsoever we didn't even heard a single "i am sorry". They moved us in to another room that clearly they didn't checked because the moment i went there with the receptionist i saw it is exactly the same and i told her "please check the window and tell me what you see wrong and are you confident enough to sleep ot the bed underneath"? Her reply was "this wiindow is broken too". Then we've been moved to a room that the main lock was broken, luckily we noticed it before moving all the luggage and by the way we weren't even offered any help and all was happening in the middle of the night with 2 year old kid that missed his bedtime and you can imagine the scene. Finaly they moved us to another room and all the done was to lease the card key on the table- again no sorry, are you ok, have a good evening - absolutely horrible experience. That was the last time we are spending our money in this place.