Castelli Hotel Nicosia

I have been at the hotel five nights and I could not wait to leave the place: The Smell in the baathroom is really anoying: They have a swage problem that is very noticeable. I was moved after complaint to annother room where it was better but still persisting. The cleaning is below standard. One thing is an old hotel and another is a dirty hotel...The hotel is located near the buffer zone and the Lephteria square, althought e streets behind the hotel are not very recommendable at night. The lady at the reception is far from nice. I dont recomend it

(See update and response to the owner’s reply below).

First and foremost - this is NOT a safe hotel, and I say this as a well-built man.

A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property. I’ve stayed in hundreds of hotels and never been grabbed or had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros.

In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in.

1. The room was unclean on arrival, with rubbish on the floor, including somebody’s used tissue.

2. The aircon was useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open.

3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean.

4. Staff were not only rude and unhelpful, but seem to treat paying guests with disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was rude and dismissive, and couldn’t seem to fathom the concept of customer service.

I note others have listed the same issues in their reviews also - namely the aircon, the dirt and conditions of the rooms, the hot water. Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible customer service, poor quality.

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Edited to add: I note the owner has replied to my review (after initially trying and failing to have it removed). Respond I must!

◾️Note how they don’t deny grabbing and manhandling customers.

◾️Their claim of me damaging the room is a blatant lie - if anything the room was nicer after I left, after picking up the rubbish left on the floor from previous guests. I can provide photos if need be.

◾️Another lie is the claim of me crossing the buffer zone illegally (?) - my next destination was actually Larnaca so I’m not sure where they got their info from.

To the owner - if you spent your time improving your hotel and service instead of spouting rubbish on google, maybe you’d have more a 3 star rating? Inform whoever you like, I won’t be back!

Worst hotel ever stayed at .very very dated. Nowhere nice to relax, Aircon not working, water out of the taps was brown.
Outside the hotel everywhere is boarded up or bricked up .

Really not worth a star! Absolutely terrible. We were placed here by tui for the night when our flight home was cancelled. On entry to the hotel you are hit with a horrible smell of what I can only describe as sewers. The rooms are grotty and the air con is practically a heater! Their were 27 of us placed here all with similar views. The tui rep was going to extend our stay for another night until we all refused point blank. When the rep went to look at the rooms he soon arranged for us all to be transferred to the hilton. His exact words were "we need to get these people out now" I wouldn't even let my dog sleep there never mind a human. Best thing for that place is a bulldozer.

On arrival greeted by a nice receptionist with a cheerful attitude. However, it's all downhill from now on. Firstly, the room was outdated and definitely needs a major overhaul, the room (275)faces a main road so not exactly a quiet nights sleep. I have never experienced a hotel or any form of accommodation that never provided shower gel( a basic complimentary item). The breakfast 0700-1000am,on entering the breakfast area at 08:45 we were told that there was no prunes and no butter (this is a first) the hotel does not do butter and.....on request I ask for some brown sauce which i got along with some mold around the top of the bottle, this came free of charge. On speaking to the hotel manager he was aware of the sauce situation, oh!by the way I also told him that the margarine was out of date. Needless to say no token gesture of good will was offered except a sorry. €90 a night ,was it worth it definitely not, would I recommend this hotel thats a NO