Alpenhotel Kronprinz

Well, this highly rated hotel didn't really exactly meet our expectations to be fair. And it may be bad luck (for them), but doesn't change what happened. It all started with a 4.5-hour drive which I had to do alone, considering that my wife was very ill. Fair enough, 4,5 hours is not the end of the world, but one does get tired. And upon arrival, it is not clear where I can park the car, so I go down the path to the parking garage, which is very tight, in order to be confronted with a locked gate. No problem, let's give them a call. After the phone ringing for 3 minutes and me honking my horn, nothing. So I assume come backwards out of this tight rounding ramp down. You can imagine the start was already sour. Luckily the receptionist was very nice, although she also gave a recommendation that didn't work out and caused more work for us (that in the restaurant downstairs dogs are allowed and they should have space - of course, they were full). So we 'had to' eat dinner on the ground floor where dogs are not allowed, so we took him back to the room first. And then we arrived with our 2,5-year old son in the restaurant which felt like a retirement home, in the sense that the clientele consisted of dozens of seniors, which is by default, not a problem, but they were mostly the type who didn't appreciate a child happily talking and making children sounds (not even too loud, mind you). So we felt unwelcome, which was further not helped by the weird waiter, who got so upset that he started talking to himself when we patiently and normally informed him that our son is hungry and if the soup or salad that we ordered could be brought earlier... At this point, it is worth mentioning that the food is really delicious... If we would've had space in Zum Fassl (the cellar where dogs are allowed), we probably would've rated it high separately, but this review has to cover both hotel and hotel restaurant. Last, but not least I would mention that we booked a nicer room (based on availability) and compared to that the otherwise nice room had 2 significantly outdated aspects. The toilet flush continued flushing by itself. And the hairdryer was so outdated, it switched off after 20 seconds due to overheating, with both my son and wife having soaking wet hair while being sick. So anyway, look, it is probably normally a 4/5 rating hotel, but based on the circumstances we can't give it more than 3/5.

Great location, excellent food, very good service.

Our room faced the parking lot & we were flooded by light most of the night.
We tried to cool down the room by opening the windows, but had a lot of noise & not enough air.

Unfortunately, I have to say that in my experience this hotel does not correspond to 4 stars and therefore the price-performance ratio is not justified. The accommodation is getting old and does not correspond to the current standard of a 4 star hotel