Myer's Hotel Berlin in Berlin

First off: Meyers is a gorgeous hotel. The breakfast is amazing. The staff is warm and welcoming. Unfortunately, during our stay, the room we were in had a bad bed bug infestation that we learned about too late.

By the second morning, I noticed over 100 bites on my body and my husband noticed some, too. We saw bed bug casings on the nightstand and in the headboard. With that number of bites and finding the casings, we have a very hard time believing it was due to us bringing them to the hotel and are disappointed that the issue was not discovered by housekeeping. The room was #28.

The hotel was very kind and immediately jumped into action once we noticed them: they sent our clothes out for treatment, they refunded us for our stay, they moved us to a new room on a new floor, they allowed us to enjoy open bar. We so appreciate them doing what they could to make the stay as enjoyable as possible.

Since leaving, we’ve been debating whether to leave a review mentioning this issue given how incredibly they handled it. But, ultimately feel it’s important to note what we encountered.

I’m confident they’re handling the issue as a hotel to prevent further guests from having our experience, but I’d recommend doing an extra comb of your room to triple check there are no bed bugs.

I recently visited this establishment for a concert with friends! For 2 beers I was charged an exorbitant amount which I saw the next day in my bank statement! Upon talking to different front desk employees and clarifying the situation as a wrongful charge, which can easily be explained and corrected the hotel employees refused to pay me back! I was told to go to the woman working at the bar - which is at the other end town from where I live - to ask her directly to pay me back!
Very unprofessional behavior!
Ridiculously even. Ps: I did not receive a detailed invoice neither did I have to confirm multiple times on the display. It’s a simple error that happened and as an employee working in the hospitality industry you’re handling this issue extremely poorly!
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