NeoHostel

Absolutely Appalling Stay: Critical Safety Failures, Communication Breakdown, and Health Hazards - Avoid at All Costs!

My experience at this establishment was nothing short of a nightmare, defined by egregious safety violations, an absolute inability to communicate with staff, and alarming health concerns. From the moment of arrival, the language barrier proved insurmountable; despite this being an internationally marketed hotel, some staff member understood German, and shockingly, many employees lacked even basic English comprehension, rendering simple requests like asking for directions or reporting issues an exercise in futile frustration, often reduced to desperate gestures or mobile translation apps just to obtain essentials like towels or water, a completely unacceptable standard for any hospitality service claiming competence.

This communication collapse paled in comparison to the terrifying security breach that occurred during my stay: one evening, an individual knocked on my door claiming to be "Hotel Service" in broken English, and before I could properly verify their identity or purpose, this imposter forcibly pushed past me into my room, clearly not a legitimate employee based on their suspicious demeanor and lack of proper uniform, aggressively inspecting my personal space without authorization while muttering incoherently, leaving me no choice but to physically shout and shove them out of the private area I paid for, an invasive and traumatizing incident that exposed the property’s profound negligence in guest safety, with the front desk offering only dismissive, inadequate responses further hampered by the same language incompetence that prevented me from effectively conveying the severity of this violation.

Furthermore, the hotel’s dining service posed a direct health risk. after consuming breakfast at their restaurant every morning, I suffered persistent stomach pain and digestive distress, symptoms consistent with food poisoning, strongly suggesting improper food handling, unhygienic preparation, or contaminated ingredients in their buffet, transforming what should have been a pleasant start to the day into recurring physical discomfort that undermined my entire trip.

In summary: zero effective communication (German impossible, English frequently useless), life-threatening security failures (intruders accessing rooms), and hazardous food safety standards (repeated illness after breakfast)**. This hotel fundamentally fails in its core obligations of safety, service, and sanitation. I cannot overstate the risk—do not stay here.

The room was really nice and looked relatively newly renovated, but it was located in another building around 2-3minute walk from the main building. The breakfast was okay for the quality of the products but we were forced to eat outside in the rain on a balcony or in a tent while having temperatures below 5 in the morning. We didn’t were informed about this when we checked in or got told where to find the breakfast. Location was okay, good connections to the airport and the city centre.