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215 $
Hotel Mondial am Dom Cologne MGallery
🌍 Germany, Koln, Kurt-Hackenberg-Platz 1
● Center: 300 m
🧭 Coordinates 193 EUR
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Rooms and prices
2 guests
Check availability
Standard Double room
Wireless internet, air conditioning and private bathroom
Beds:
215 $
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Business Double room
Wireless internet, air conditioning and private bathroom
Beds:
611 $
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Agoda
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Deluxe Cathedral view Double room
Wireless internet, air conditioning and private bathroom
Beds:
628 $
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Agoda
Booking
Grand Deluxe Double room
Wireless internet, air conditioning and private bathroom
Beds:
637 $
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Agoda
Booking
Double Junior Suite
Private bathroom
Beds:
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Agoda
Booking
Cathedral view Double Junior Suite
Private bathroom
Beds:
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Agoda
Booking
Description
Hotel opened in 1963, renovated in 2002. In this mini-hotel 203 rooms, 3 floors.
Policies and conditions
- Pets are allowed. Charges may be applicable.
- Public parking is possible on site (reservation is not possible) and costs EUR 24 per day.
- WiFi is available in all areas and is free of charge.
- Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available. - Payment options: American Express, Visa, Euro/Mastercard, Diners Club, JCB, No prepayment
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Pharmacy
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
Rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Bottled water
- Kettle
Internet
- Free Wi-Fi
Transfer
- Shuttle
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Portuguese
- Arabic
Tourist services
- Tour assistance
Recreation
- Library
Parking
- Parking
- Parking nearby
Business
- Business center
- Fax machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
Pets
- Pets allowed (under 5 kg) (surcharge)
Health and Safety Measures
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Google panorama
Video: Hotel Mondial am Dom Cologne MGallery **** Köln Germany Deutschland Bath Room 202 (HotelRooms)
Map
Reviews
19.07.2024
- The 2 Rooms were nicely decorated and spacious. Bed were very comfortable. Service excellent and staff informative and serviceable.
- Breakfast was well stuffed and varied, delicious food and plenty of different beverages.
- Suggestions:
We had welcomed drink vouchers that we used at the evening before going for dinner. We would have appreciated a nice cosy bar at the hotel that doesn’t exist although the space between reception and breakfast room is available. We had to use it at the restaurant, sometimes too crowded.
Otherwise everything was perfect !
- Breakfast was well stuffed and varied, delicious food and plenty of different beverages.
- Suggestions:
We had welcomed drink vouchers that we used at the evening before going for dinner. We would have appreciated a nice cosy bar at the hotel that doesn’t exist although the space between reception and breakfast room is available. We had to use it at the restaurant, sometimes too crowded.
Otherwise everything was perfect !
17.07.2024
The staff were amazing. They were warm, helpful, and made our stay so comfortable. Loved the location. It had easy access to everything we wanted to see and do. Perfect.
11.07.2024
Had a short but excellent stay here. The location is perfect, the room was comfortable and very well equipped, the staff was friendly and efficient and the breakfast was excellent. Definitely recommended.
14.05.2024
I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Mondial am Dom Cologne. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable and racist!
Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality.
When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained.
German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service.
The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line!
I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡
Again! Horrible service and attitude from hotel staff. Unqualified manager.
I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future.
How is this a 4 stars hotel?
Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality.
When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained.
German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service.
The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line!
I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡
Again! Horrible service and attitude from hotel staff. Unqualified manager.
I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future.
How is this a 4 stars hotel?
02.04.2024
Location is central and within close proximity (walking distance) from most of the main attractions. I got one of the rooms with a nice view of the cathedral. Clean room with just the right set of amenities. Breakfast was delicious with a variety of options including lactose free options. Best of all, the entire staff of the hotel were warm, helpful and very accommodating.
18.09.2023
30.05.2022ZenHotels
Cleanliness: 5 Location: 5 Price: 5 Services: 5 Room: 5 Meals: 5 Wi-Fi: 5
+ Very close to cathedral, museum, train station. Very well designed room but could do with a bit more suitcase space. Very friendly and helpful staff and of course, perfect English24.10.2021
We had an amazing stay at this hotel! The room and view were beautiful and the staff was very friendly (I do speak German but my boyfriend doesn't and speaking English was no problem for the hotel staff). My favorite thing was by far the breakfast buffet. So many options. They also followed the covid rules perfectly in the hotel. Definitely worth staying here when visiting Köln!
10.10.2021
Well located hotel in the city center. Next to the cathedral and Ren. Very good breakfast and helpful staff at the reception desk. Special thanks to Charlena for professional check in. In the room there is a strange transparent glass between the bathroom and a room. A swimming pool is the only feature missing at the hotel
31.08.2021
Great hotel, nice clean rooms, but the breakfast is a bit too expensive for what they offer
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Frequently asked questions about Hotel Mondial am Dom Cologne MGallery
How much does it cost to stay at Hotel Mondial am Dom Cologne MGallery?
The cost of living in Hotel Mondial am Dom Cologne MGallery depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Hotel Mondial am Dom Cologne MGallery?
The nearest sights are: Great St. Martin Church (180 m) and Cologne Cathedral (330 m)
Which room categories are available in the Hotel Mondial am Dom Cologne MGallery?
You can book Standard Double room, Business Double room, Deluxe Cathedral view Double room, Grand Deluxe Double room, Double Junior Suite, Cathedral view Double Junior Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hotel Mondial am Dom Cologne MGallery?
Check-in at Hotel Mondial am Dom Cologne MGallery is possible from 15:00, check-out is until 12:00.
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