Hotel Engelhorn in Leimen

Very good family owned hotel. A little bit of the beaten path but well worth the price. Very helpful staff. I got a Christmas present when I checked out, first time ever ❤️

A fantastic hotel, room was really comfortable and spacious and so clean. Staff were really helpful and friendly. Free parking on site which was a bonus. Breakfast had plenty to choose from and tasty. Only a short drive into Heidelberg so location great too! Totally recommend the hotel as a place to stay 😊😊😊

Very complete , nice and large room...with an excellente staff to make your stay perfect

Very nice room
This is a great place to stay if you have a car to move around although a tram station is not too far from it. The property is well kept and the employees there are very friendly and helpful. The room was great with plenty of space and amenities. The bed was a little hard for our liking, but that's just us. The only thing they can really improve upon is the Wi-fi as it is basically worthless (at least where my room was at). All considered, I would stay again here if I ever came back to this area.

I enjoy this hotel a lot for being clean and comfortable while not being directly in the city does give you options to get there relatively quickly. The staff is always excellent and willing to help with any needs. The onsite restaurant is comfortable and the food has never disappointed. Staff has always been amazing and very helpful.

Hard to argue with the power of what kind hospitality can do. I'm going to provide my experience and part of my original review but add in how they rose to the occasion to rectify the situation.

In booking a hotel I didn't expect to have a self check-in. Wasn't a fan but they gave detailed instructions. I arrived in the evening and got my keys well enough, but the room I got had a putrid sewer smell to it. Couldn't even sit in the room while trying to get help. However they did not reply to emails or booking messages. It was not until I escalated with booking.com did they put me in a new room. The new room did not smell so I took it but the shower flooded the floor and there was no heat when it was 2C outside. But it was way too late to go through booking again to get help.

The hotel staff however in the morning apologized profusely and asked me for suggestions how they could better notify guests of other ways available to contact even when someone isn't on duty. They showed they cared... Which given the sleep deprivation and frustration I had, went an incredibly long way. They made it clear they found the source of the smell and that it could be rectified for future guests and gave me breakfast and treated me like a Christmas family member. The manager interacted with me with respect and consideration and empathy.

To that I'll say that I originally gave 2 stars even though the shower pressure was good and the bed was comfortable and the rooms were quiet (these can be acknowledged even with a negative experience), but I've updated my rating just because of how I was treated by them even if after the situation. Because yes, hospitality still matters and empathy can go far.

I stayed at the hotel on a business trip this week. The location is perfect for commuting to Walldorf and Heidelberg. The customer service is excellent - all the little details that make you feel at home. I slept really well, because the mattress was great. And I even got a nice Christmas present! I highly recommend the Engelhorn, and I'm looking forward to returning in the future.

Clean and modern property
The hotels in the centre of Leimen are not very nice so chose Engelhorn even though you need a car because it’s in a more industrial type location. Rooms are very nice, spacious and clean, so is the bathroom. Staff very friendly, free parking on site. Would return if I had to stay in Leimen (instead of directly in Heidelberg)