ibis budget Muenchen City Olympiapark Mini-hotel

Floors were filthy and not cleaned the days we were there.
Staff was helpful and kind. The breakfast options are terrible for the cost.
Nothing in the area for lunch or dinner:
Budget hotel is being kind.

I called the hotel reservation to confirm recarding child accomodation if two child can be accomodated in the room. They confirmed yes. After booking they send a messgae that that policy does not allow and they asked to book additional rooms. When told i had contacted before making the booking and to check the recordings hotel staff agreed that it was a mis communication and they will refund the amount if we do not want to book additional room. After we cancelled the room and contacted for refund, hotel rejected to refund the amount stating it was not refundable. I have all the proof of the chat conversation from hotel comitting for refund even if it is non refundable because of miss communication from the hotel side. i could not believe that a brand like IBIS can cheat this way by commiting and taking back their words. I have full chat conversation, unfortouatily i cannot could not take the case further as i cam for vacation and will anyone during their vacation go through this? Very sad and un professional of the hotel.