relexa hotel Airport Düsseldorf/Ratingen

The location is a bit remote.

We were given 4 bed (2 doubles) room in 4th floor for our 2 nights family stay. To get to our room in a lift you must to use physical metal key (given together with room key) but reception never bothered to tell us what extra key is for... otherwise lift will get you to second floor only, as there is no button to press for 4th floor. Very weird... in room there is a safe which we would like to use it but... door of the safe was left open but in "locked" position , so can not use it, as somebody "locked" the safe with doors open, and to "unlock it " need master pasword or whatever reset code. But in reception we were told there is nobody to do this. So safe in room but can not use it. And this is 4 star hotel ? Really?? Whats the purpose of the safe then ? In room two tv's one of them is unpluged from power socket and imposiible to use it as power socked for tv is behind built in fridge so impossible to plug in (as somebody pulled power cord out) Car park is small and always was full in our stay. There should be another car park to use with "coin" from reception, like 20 years ago :) Reception barely speak english. Free wifi in hotel works ok. Breakfast was ok with juices, coffe , tea, only wegetables were cucumber and tomato. Some fruits, owerall not too bad breakfast. Waiters were polite in restaurant. Location is ok. Aldi and Netto about 5 - 7 min walk. Doors in hotel still with metal keys, so must be old hotel without bothering to upgrade to todays standarts. Room was clean and furniture ok not too shaby. Overall 3 star max