Novotel Dusseldorf City West

The hotel is located in one of Düsseldorf’s quiet and upscale neighborhoods. It’s a business district, but the area is lush with greenery and almost silent. It’s a peaceful place to stay, provided there are no early morning repair noises at the hotel. You can reach the city center with a short metro ride from the hotel. The nearest station is just 2-3 minutes away. You can take the U77 line, which offers a pleasant view en route to the city.

Upon entering the hotel through the two large automatic doors, you’re greeted by a lovely lobby. The reception is to the left, elevators to the rooms are on the right, and the hotel’s restaurant-bar, Novo, is diagonally to the right. I’ve reviewed Novo separately. Beyond Novo, there’s a restaurant used for breakfast and group meals. These areas are adequate. The furniture is generally quite old, but the space is airy due to the high windows.

Speaking of breakfast, if you get a discount, the buffet is €23 per person, but it’s so sparse and limited that calling it a buffet is misleading. It’s shocking to find such a poor breakfast at a four-star hotel. Given that it’s an international hotel, the breakfast should cater to all guests, including Muslims and Jews, who might find it challenging.

As for the hotel rooms, the beds were clean with no stains when we checked under the sheets. The pillows, however, felt like they only had pillowcases. The room furniture was very old. The bathroom seemed ancient, and it was difficult to sit properly on the toilet because the space between the wall and the toilet was so narrow that only a child could fit comfortably.

The staff, in general, were good and friendly. The Asian staff, in particular, were excellent and very professional, always smiling, which is crucial in this industry. The other staff seemed to be doing it begrudgingly. I also stayed at the Novotel in Munich and reviewed it. It was significantly better in every aspect compared to this one.

Would I stay at the Düsseldorf Novotel West again? Not unless I had no other choice.

Location is good and close to metro.
Room is old but ok for sleep.
Some(A lot) of the staff were very rude and unfriendly.
Room service always messes up customers' things and doesn't clean up.