Bahia Principe Luxury Bouganville - Adults Only All Inclusive

It’s definitely a different culture here in DR. The room was amazing. And views are perfect. I went thru a travel agency and was promised over 800 credit to the resort. When I went to see about them. They said they don’t do that here. Very disappointing. We were looking forward to doing certain things like the spa. The staff at the hotel desk are absolutely rude and hateful. The bartenders are amazing and the food is Glorious. It would have been a good vacation if they honored what was promised

Day 1: After a long day of travel, our room AC stopped working at night 9pm and water was leaking on the floor, causing a slippery floor unsafe. AC got fixed midnight couldn't sleep well, but water was still leaking. Next day changed to another room which was better, but frog was in our room along with mosquitoes.
Day 2: Was very excited to see a clean beach with green flag, so went to swim in the ocean but got bitten by jellyfish. Was in severe pain for an hour, no lifeguard at the beach or first-aid help very disappointed. We were not warned about the jellyfish issue. After speaking to few people at the beach found out several people faced the same issue. Went to reception lobby and complained. Next day red flag was on in the morning for a week, switched to purple flag in the evening. Very disappointed couldn't use the ocean for swimming. Beautiful resort ended up in the pool instead of ocean.
Day 1 to 8: Restaurants had flies on food was very disgusting and unhealthy. Cats were under the table, crows were flying, very bad strong smell couldn't enjoy the food at the pool restaurant was very disappointing.
Entertainment team: training dancing and aqua aerobics were too busy insulting guests instead of training in the name called fun, which was very disappointing.
Air canada rep at the lobby was suppose to meet us from 1pm to 5pm but did not show up until 2:30pm, we had to wait and waste our time just to find out our departure time from resort was very disappointing day before we left.
Day of the arrival at the resort we were asked to meet at the lobby next day morning to find out departure schedule and info, but only to find out it was only to sell excursions. We were lied was very disappointing. Excursions were sold at different prices at the lobby compared to beach side was very disappointing.
Food was good, few staff were very friendly and helpful, room was very clean and excellent housekeeping. But I will never go back to this resort or suggest this resort to anyone. I was very disappointed with my 1 week vacation at this beautiful resort due to the above mentioned issues.

Currently here and 1 thing I can say is the service is great , people are really friendly except the woman in the casino cashier on (Friday night)
The buffet food is disgusting. I have tried breakfast, lunch & dinner. All really nasty. Some of the food is cold, lacks flavor, and it’s the same thing everyday. The spot that is open all night for food is extra disgusting. Hotdogs , mystery meat for burgers, onions, lettuce, and condiments out in the open with bugs landing on it, and you’re just supposed to grab and eat it. The adult side of the resort dies out by 11pm. The club is nice. The family friendly side has better entertainment. Pool closes at 6 or 7pm which is unfortunate. Rooms are clean but the bed is really hard. I honestly give this hotel 2 stars because of the food.