Occidental Bilbao

The receptionist was very friendly and helpful. The surrounding is amazing.

The stay was generally pleasant. The rooms are quite simple, and the soundproofing could be improved, as you can clearly hear what's happening in the adjoining rooms. One night, for example, we could clearly hear the conversation of the man in the room next door.

As for the room, it doesn't stand out in any particular way. One thing that catches your attention upon entering is the smell, which is quite noticeable at first, although you eventually get used to it. I suspect it's coming from the curtains.

The hotel is well located, in a very quiet area. However, if you plan to get around on foot, keep in mind that the return journey can be somewhat challenging due to the hills. The great advantage of its location is that it's easily accessible from anywhere without having to go through the city center, as it is very well connected to highways and main roads.
The breakfast deserves a special mention: very complete, with a wide variety and quality products.

This is a lovely hotel and very central , the staff are supper amazing and we even got a room upgrade when we complained that we didn’t have a room with a view

Very good, a visiting customer from China, hope to stay again next time!

Good environment, quiet, large room, dinner was delivered on time, steak was tender and delicious, breakfast was very good for Western food, very rich and worth it. The only drawback was that there was hair in the sink and hair dryer, which needs to be improved.

Nice hotel

The hotel is satisfactory. It is surrounded by living areas, convenient for eating, and the hotel restaurant is also good. It is a good choice for business trips

I recently stayed at the Occidental Bilbao Hotel for a 3-night vacation. Overall, my experience was a mix of positives and areas for improvement.

Firstly, the hotel’s location is excellent. It’s easily accessible by car from the motorway and conveniently within walking distance to downtown and many local sights. This made exploring Bilbao quite effortless and enjoyable.

Upon arrival, I found the hotel to be clean, comfortable, and functional. The room amenities were all good, providing a pleasant stay. However, I was disappointed to discover a forgotten sock between the curtain and the couch, which suggests housekeeping might need a bit more attention to detail. One of the light switches also has a contact issue and crackles.

The continental breakfast was another area that could use improvement. Despite Spain’s reputation as the greenhouse of the EU, the selection of vegetables was very limited. Additionally, there were no milk alternatives available, which was surprising and a bit inconvenient.

One thing to note is that the hotel is on the pricey side. While this isn’t inherently a problem, it was frustrating to find that they charged extra for parking and gym access. Given the hotel’s cost, it felt like these amenities should have been included.

Great hotel. The staff is very friendly and professional and it plays a big part in making this hotel an amazing place. I loved the ambience of the lobby bar in the evening and how everybody is respectful in the swimming pool.

Great experience, friendly stuff, breakfast really delicious and the servers where amazing, specially Ana and Angel (the Venezuelan girl!), at the dinner I have to tell that the portions are not big for its price but was ok.

There’s just one thing that I didn’t liked at all, when I booked over phone the reservation dept told me that the gym is included for free but when I arrived they told me that I have to pay extra for it while when I’ve been in other barcelò never been the case.