BLUESEA Copacabana Hotel

The worst hotel we have ever stayed in it needs a lot of work doing to the hotel only are that looks up dated was the reception area the rest is falling apart. It seems there was only one cleaner for the place and when asked for them to clean and change the bedding in the room we got told if the cleaner had time as they had to clean the rooms for the check in so wrong. Under cooked food and if you have allergies you can't eat here as it's all cross contaminated. It smells and is not clean staff are kind of friendly but look miserable all the time but the location for stay out of the hotel is great bar restaurants beach shops and water park all within close walking. No entertainment or anything for children to do can't wait til we go home tomorrow won't ever be coming back here wish we looked at the reviews before booking Had to pay for cups that you drink out of and TV controller you had to pay a deposit for of 10 euros just so you could watch some TV for the kids or for your self can't turn the TV on from the TV no buttons to do so we checked ! Good parts is the beach and shops is about 10 mins walk down hill so not to bad and the water world parc was a 20 mins walk You can hear everything that happens in this place beds are horrible to sleep in and nothing for children at the hotel it's not worth the price you pay here good luck to who ever stays here next can't wait to get home today

I couldn't attend my reservation due to work, I tried to contact the hotel and they didn't respond. I made the request for a refund or change of date through the website and they didn't respond, meaning I lost my money.