Atarazanas Málaga Boutique Hotel

Our stay here was, on the surface, quite pleasant. The room was undeniably small (let’s call it “economically sized”), but clean and with everything we needed. The staff were polite, warm, and attentive—exactly the kind of charm that makes you forgive a bed that consumes most of the floor space.

But here’s the problem: I left behind a very expensive YSL, worth nearly $4,000, in the room when we departed at dawn for a flight. Not a hairbrush, not a phone charger, but a designer bag. In every respectable hotel I’ve stayed at, when something valuable is found, the guest is contacted immediately. I’ve had emails about forgotten hairdryers, but here? Silence.

No call. No email. No message. Nothing.

For days, I was convinced the bag had been stolen en route to the airport. I contacted drivers, retraced steps, and stressed endlessly—only to finally call the hotel and hear, oh-so-casually, “Yes, it’s here.” Really? You had my reservation, my name, my email, my phone number, and decided not to say a word? What was the plan—wait me out until the “holding period” passed?

I eventually arranged a courier to retrieve it, but the whole episode left a bitter aftertaste. Hospitality is supposed to inspire trust, not suspicion.

So, would I recommend this hotel? For cleanliness and sweet staff, yes. For safeguarding valuables? Absolutely not.

Due to illness I had to cancel my arrival as I was not fit to fly. On the check in day I contacted the hotel in the morning to let them know I would not arrive as I would not be able to fly due to illness. I had booked for 2 nights. The hotel person immediately said: you had untill a day before arrival to cancel for free and now we can not do anything anymore. Later that week when I was feeling better i came to Malaga and I asked the hotel if I could at least get 1 night back for my stay from the second night. As i understood the first night could not be canceled anymore as it was a same day arrival. The hotel person was not helpful at all and just gave a straight no. I find it extremely disappointing and not guest friendly that a hotel like this (it is not cheap) treats guests this way and wants to earn money this way. It would have been a star service to help me and look for a solution that is fair to both of us but instead the hotel just decided to take my money and let me pay for 2 nights unused. They did not offer me anything and this I find it concerning that I had to deal with this while being sick. Instead I stayed in Vincci seleccion possada del patio - which had 5 star service and was absolutely perfect, and did not cost much more. I would recommend to book there if you would like to be treated by professionals